Receptionist – Yoga & Pilates Studio

Dawn Studio; Dubai; On-site; AED 42,000 - 54,000; Full time

Job summary

Dawn Studio in Dubai is seeking a front desk receptionist to greet clients, manage class bookings, handle inquiries, process payments, and maintain a serene studio environment. You will coordinate with instructors, assist marketing efforts, and ensure confidentiality of client records.

The role requires excellent customer service, strong organizational skills, and fluency in English, with Arabic a valuable bonus in Dubai. This is a full-time, on-site position supporting a wellness-focused studio.

Qualifications

• Excellent customer service and communication skills.
• Strong organization and multitasking abilities in a busy studio.
• Fluency in English; Arabic is a plus for Dubai communication.
• Experience with payments and POS systems is preferred.
• Maintain confidentiality of client records and data.

Responsibilities

• Greet and welcome clients warmly, creating an inviting atmosphere in the studio.
• Manage class bookings and schedule appointments efficiently.
• Handle inquiries via phone, email, and in-person about schedules and pricing.
• Process payments for classes, memberships, and retail items using the POS system.
• Maintain cleanliness and organization of the reception and common areas.
• Liaise with instructors to confirm class schedules and attendance.
• Support marketing by distributing flyers and assisting with events.
• Address client concerns promptly, ensuring satisfaction.
• Maintain accurate client records and membership databases with care.

Skills

Customer service

Booking management

Cash handling

Reception duties

Fluent English

Arabic language advantage

Tools

POS system

Job description

• Greet and welcome clients warmly, creating an inviting atmosphere from the moment they enter the studio.
• Manage class bookings and schedule appointments efficiently, ensuring optimal utilization of studio resources.
• Handle client inquiries via phone, email, and in-person, providing accurate information about classes, schedules, and pricing.
• Process payments for classes, memberships, and retail items using the studio's POS system with precision.
• Maintain the cleanliness and organization of the reception area and common spaces, reflecting the studio's serene ambiance.
• Liaise with instructors to confirm class schedules, attendance, and any special client needs.
• Support marketing efforts by distributing flyers, updating social media boards, and assisting with event coordination.
• Address and resolve client concerns or feedback promptly and professionally, ensuring client satisfaction.
• Maintain accurate client records and manage membership databases with attention to detail and confidentiality.

Desired Candidate Profile

• A calm, patient, and empathetic demeanor, embodying the mindful ethos of the studio.

• Exceptional organizational skills and the ability to multitask in a fast-paced studio environment.

• Fluent in English; knowledge of Arabic is a significant advantage for communication in Dubai.

• A proactive and responsible attitude, with a genuine passion for promoting well-being.

If you’re passionate about wellness and enjoy working with people, we’d love to hear from you.