Front Desk Receptionist & Sales Executive at Euro Staffs

Euro Staffs; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

Euro Staffs, in partnership with Tula Studios in Dubai, seeks a proactive Front Desk Receptionist & Sales Executive to welcome clients, manage scheduling on Mindbody and Shopify, and drive memberships and retail sales.

The role blends front-desk duties with proactive sales, requiring strong communication, organizational skills, and the ability to train teammates in studio operations. Work location is in-person in Dubai.

Qualifications

• Strong communication and customer service skills.
• Strong organizational and administrative skills.
• Experience with Mindbody platform is a plus; previous front desk experience preferred.

Responsibilities

• Welcome clients and manage scheduling via Mindbody and Shopify.
• Oversee studio operations, class schedules, cancellations, and reservations.
• Manage inquiries by phone and email and upsell memberships and packages.
• Maintain accurate customer profiles and daily sales reports.
• Train colleagues and support studio operations and sales.

Skills

Strong communication

Organizational skills

Administrative skills

Customer service

Front desk experience

Mindbody experience

Tools

Shopify

Mindbody

Job description

Front Desk Receptionist & Sales Executive – Euro Staffs, Dubai, DU, AE

Tula Studios is a Dubai-based Pilates and Yoga studio. “TuLA” means balance in Sanskrit, reflecting our philosophy of creating a space where like-minded individuals come together to find balance and wellbeing for both mind and body. We are currently looking for a full-time Customer Engagement & Sales Executive to join our growing team. This role is ideal for a dynamic and motivated individual who is passionate about wellness, customer experience, and membership sales. The successful candidate will play a key role in welcoming clients, building relationships, and supporting the growth of our studio community.

Your Responsibilities:

• Build and maintain positive relationships with current and potential clients.
• End to end responsibility of the ‘Mind and Body’ (scheduling platform) & Shopify (Consumer profile and e-commerce platform).
• Responsible for smooth operations of the studio’s class schedules, client cancellations, change requests, and reservations via phone, message, or walk-ins.
• Manage phone calls, emails and answer inquiries about our Pilates programs, classes, and membership options, ensuring a high level of customer satisfaction.
• Maintain and share daily reports – Days schedule, occupancy, cancellations, and sales reports to core team.
• Maintain accurate and organized customer profile records and studio paperwork.
• As the Senior executive you will be required to train your colleagues and support them in all studio operations, sales, calls, and all other operations.

Sales and Memberships:

• Promote and sell classes, packages, and retail products for walk-ins as well as online channels.
• Proactively upsell renewals and cross sell packages to existing via online channels and store.
• Actively participate in community events or promotional activities to increase brand awareness.
• Drive sales of retail products and grab-and-go foods within the studio.
• Educate clients on the benefits of products and promote special promotions.

Vendor Coordination and Inventory Management:

• Implement creative ideas to enhance product visibility and sales at the studio.
• Coordinate maintenance and repairs of studio equipment with Active Pilates supplier.
• Collaborate with third-party vendors to ensure timely and efficient delivery of products.
• Receive and manage inward inventory, ensuring accuracy and organization within the Shopify platform.
• Conduct regular inventory checks and update sales reports and records accordingly.

Qualifications & Experience:

• Strong communication and customer service skills
• Strong Organizational and administrative skill
• Ability to work collaboratively with instructors and clients
• A passion for wellness
• Previous front desk experience
• Prior experience in the Pilates or fitness industry is a plus
• Experience with Mindbody is a plus

If you are passionate about wellness, enjoy building relationships with clients, and thrive in a fast-paced studio environment, we would love to hear from you.

Job Type: Full-time

Application Question(s): Do you have any experience in the fitness industry? Do you have previous experience using Mindbody platform?

Work Location: In person