Receptionist - UAEN

Arada; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Arada is seeking a front desk professional in Dubai to greet visitors, manage registrations, and ensure a welcoming reception area. The role includes handling calls, messages, and mail, as well as coordinating meetings and office logistics for multiple departments.

The ideal candidate will be UAE National with a Family Book, possess a diploma or bachelor's degree in a related field, and be proficient in Microsoft Office.

Qualifications

• UAE National (Emirati) with Family Book is mandatory.
• Diploma or Bachelor's Degree in Business Administration, Hospitality, Communications, or a related field.
• Fresh graduates are encouraged to apply.
• Previous experience in reception, customer service, front office, administration, or hospitality is an advantage.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).

Responsibilities

• Greet and welcome visitors, clients, and guests in a professional and courteous manner.
• Ensure all visitors are registered and directed to the appropriate person or department.
• Maintain the reception area to ensure it remains organized, presentable, and welcoming at all times.
• Coordinate visitor access and issue visitor passes in line with company security procedures.
• Answer, screen, and direct incoming calls promptly and professionally.
• Take accurate messages and ensure timely communication to relevant employees.
• Handle general inquiries and provide accurate information regarding the organization.
• Manage incoming and outgoing correspondence, including emails, courier deliveries, and mail distribution.
• Schedule and coordinate meetings, appointments, and conference room bookings.
• Assist in preparing meeting rooms and arranging refreshments when required.
• Maintain office records, filing systems, and documentation.
• Support departments with administrative tasks such as document preparation, data entry, photocopying, scanning, and filing.
• Deliver exceptional customer service to internal and external stakeholders.
• Handle visitor and customer inquiries efficiently and professionally.
• Escalate concerns or complaints to the appropriate department for resolution.
• Maintain a positive, professional image of the organization at all times.
• Coordinate with facility management, security, and other service providers as required.
• Monitor office supplies and raise requests for replenishment.
• Support event coordination and internal activities when necessary.
• Assist HR and Administration teams with onboarding logistics and employee support activities.
• Ensure adherence to company policies and procedures.
• Maintain confidentiality of company information, employee records, and visitor information.
• Follow all health, safety, and security regulations applicable to the workplace.

Skills

Communication skills

Interpersonal skills

Time management

Organizational skills

Confidentiality

Education

Diploma or Bachelor's Degree in Business Administration, Hospitality, Communications, or related field

Tools

Microsoft Office

Job description

Job Description:

Role Purpose

Key Responsibilities

Front Desk Management

• Greet and welcome visitors, clients, and guests in a professional and courteous manner.


• Ensure all visitors are registered and directed to the appropriate person or department.


• Maintain the reception area to ensure it remains organized, presentable, and welcoming at all times.


• Coordinate visitor access and issue visitor passes in line with company security procedures.

Telephone & Communication Management

• Answer, screen, and direct incoming calls promptly and professionally.


• Take accurate messages and ensure timely communication to relevant employees.


• Handle general inquiries and provide accurate information regarding the organization.


• Manage incoming and outgoing correspondence, including emails, courier deliveries, and mail distribution.

Administrative Support

• Schedule and coordinate meetings, appointments, and conference room bookings.


• Assist in preparing meeting rooms and arranging refreshments when required.


• Maintain office records, filing systems, and documentation.


• Support departments with administrative tasks such as document preparation, data entry, photocopying, scanning, and filing.

Customer Service

• Deliver exceptional customer service to internal and external stakeholders.


• Handle visitor and customer inquiries efficiently and professionally.


• Escalate concerns or complaints to the appropriate department for resolution.


• Maintain a positive, professional image of the organization at all times.

Office Coordination

• Coordinate with facility management, security, and other service providers as required.


• Monitor office supplies and raise requests for replenishment.


• Support event coordination and internal activities when necessary.


• Assist HR and Administration teams with onboarding logistics and employee support activities.

Compliance & Confidentiality

• Ensure adherence to company policies and procedures.


• Maintain confidentiality of company information, employee records, and visitor information.


• Follow all health, safety, and security regulations applicable to the workplace.

Qualifications & Experience

• UAE National (Emirati) with Family Book is mandatory.


• Diploma or Bachelor's Degree in Business Administration, Hospitality, Communications, or a related field.


• Fresh graduates are encouraged to apply.


• Previous experience in reception, customer service, front office, administration, or hospitality is an advantage.


• Proficiency in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).

Skills & Competencies

• Excellent communication skills in Arabic and English.


• Strong interpersonal and customer service skills.


• Professional appearance and positive attitude.


• Ability to multitask and manage priorities effectively.


• Strong organizational and time management skills.


• Attention to detail and accuracy.


• Ability to maintain confidentiality and professionalism.


• Team-oriented with a proactive approach to work.

Why Join Us?

• Opportunity to build a rewarding career within a professional and dynamic work environment.


• Exposure to diverse business functions and stakeholders.


• Supportive workplace that promotes the development of Emirati talent and contributes to the UAE Nationalization agenda.

This position is exclusively open to UAE Nationals (Emirati candidates) and forms part of the organization's commitment to Emiratization initiatives.

Requirements: