Receptionist - UAE National (Head Office)

Aldar Education LLC; Abu Dhabi; On-site; AED 50,000 - 80,000; Full time

Job summary

Aldar Education invites applications for a UAE National Receptionist at its Abu Dhabi head office. The role involves greeting visitors, handling calls and inquiries, and delivering high-quality customer service in a busy front desk environment.

Candidates should have at least 3 years of customer-facing experience, be fluent in English and comfortable working on-site in Abu Dhabi. UAE nationality is preferred for this position. On-site hours and office procedures apply.

Qualifications

• Minimum 3 years in a customer-focused role.
• High School Diploma or Bachelor's degree required.
• Fluent written and spoken English; Arabic preferred.

Responsibilities

• Reception and Visitor Services, welcoming visitors professionally.
• Provide high-quality customer service and first impression.
• Act as the primary contact for visitors, callers, and inquiries.
• Maintain a professional reception area and logs.

Skills

Customer service

English proficiency

MS Office

Outlook 365

Education

High School Diploma or equivalent

Bachelor’s degree

Tools

Microsoft Office

Outlook 365

Job description

Receptionist - UAE National (Head Office) Job Snapshot - Role: Receptionist - UAE National - Employer: Aldar Education - Location: Abu Dhabi, United Arab Emirates - Industry: Education Management - Function: Front Desk-Reception - Experience: Minimum 3 years in a customer-focused role - Job Type: Full Time - Work Arrangement: On-site

Job Details

• Country: United Arab Emirates
• City: Abu Dhabi
• Industry: Education Management
• Function: Front Desk-Reception
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: UAE National
• Job Type: Full Time
• Work Arrangement: On-site

Main Responsibilities

• Reception and Visitor Services
• Welcome visitors to Aldar Education headquarters in a courteous, friendly, and professional manner.
• Provide high-quality customer service and create a positive first impression.
• Act as the primary contact for visitors, callers, and general enquiries.
• Maintain a professional and welcoming reception environment.
• Manage the lobby and first-floor reception areas.
• Coordinate visitor arrivals and departures efficiently.
• Maintain accurate visitor logs and related records.
• Work with security personnel to support visitor registration and access procedures.
• Provide accurate information about Aldar Education services, policies, and procedures.
• Maintain reception areas in a clean, tidy, and organized condition.
• Ensure reception supplies, forms, brochures, and other materials are available when required.

Telephone and Email Communication

• Answer incoming telephone calls according to Aldar Education 's established telephone protocols.
• Direct calls and enquiries to the appropriate departments or employees.
• Respond professionally to routine telephone and email enquiries.
• Provide accurate information through approved communication channels.
• Handle inbound and outbound calls when required.
• Record admissions enquiries in the relevant systems.
• Use established referral procedures to direct enquiries appropriately.
• Maintain effective communication with internal teams and external stakeholders.

Administrative and Executive Support

• Provide general clerical and administrative assistance to headquarters departments.
• Complete photocopying, filing, faxing, and routine correspondence tasks.
• Support the Executive Director of Operations with administrative activities.
• Assist with data collection and preparation of reports.
• Provide calendar management and scheduling support.
• Sort and distribute incoming mail.
• Coordinate outgoing correspondence.
• Attend relevant meetings and operational briefings.
• Support management and the Operations team with assigned administrative tasks.
• Maintain accurate records and complete work within required deadlines.

Meeting Room and Office Coordination

• Manage meeting room bookings and related reservation systems.
• Coordinate meeting schedules and room availability.
• Communicate daily schedules and meeting forecasts to the HQ Operations team by email.
• Support arrangements for internal meetings and visiting stakeholders.
• Maintain organized information relating to meeting schedules and office activities.
• Coordinate reception arrangements during busy periods and special events.

General Office Operations

• Support the implementation of headquarters operational policies, systems, and procedures.
• Maintain accurate records of external visitors and office activities.
• Assist with compiling information for monthly, quarterly, and annual reports.
• Provide relevant data to the HQ Operations Manager when requested.
• Identify maintenance, housekeeping, or cleaning concerns and elevate them appropriately.
• Recommend improvements to reception and office service arrangements.
• Participate in management meetings when required and provide relevant operational information.
• Assist with additional reasonable tasks assigned by the Operations team.
• Support office events and peak operational periods, including occasional evening or weekend requirements.

Finance and Procurement Administration

• Support administrative activities relating to procurement and financial processes.
• Follow Aldar Education 's Delegation of Authority procedures.
• Coordinate with the line manager to complete required procurement and financial documentation.
• Ensure relevant administrative requests follow established approval processes.

Stakeholder Relationships and Compliance

• Maintain positive professional relationships with employees, visitors, and external stakeholders.
• Represent Aldar Education 's core values through courteous and professional service.
• Work collaboratively with headquarters departments and operational colleagues.
• Follow applicable government regulations and internal organizational policies.
• Support internal and external audit activities when required.
• Assist with timely follow-up on relevant audit recommendations.
• Maintain appropriate standards of confidentiality and professional conduct.

Health, Safety and Environment

• Support compliance with applicable health, safety, and environmental requirements at headquarters.
• Promote safe working practices within reception and office areas.
• Identify potential workplace hazards and report them promptly.
• Escalate health and safety concerns to the line manager.
• Follow established office safety procedures and operational requirements.

Minimum Qualifications

• High School Certificate or Diploma, or a Bachelor 's degree.

Minimum Experience

• At least 3 years of experience in a customer-focused role.
• Previous work experience within the UAE or wider region is preferred.
• Experience in the education sector is an advantage.

Required Knowledge and Skills

• Fluent written and spoken English.
• Arabic language proficiency is preferred.
• Advanced proficiency in Microsoft Office and Outlook 365.
• Ability to operate office equipment, including computers and photocopiers.
• Strong customer service and front desk communication skills.
• Excellent interpersonal skills in a diverse, multicultural environment.
• High attention to detail and accuracy.
• Effective organizational and time-management skills.
• Ability to manage multiple responsibilities independently.
• Strong multitasking skills and the ability to perform under pressure.
• Ability to complete assigned tasks within established deadlines.
• Professional telephone etiquette and written communication skills.
• Ability to maintain organized records and administrative documentation.
• Flexible and proactive approach to operational support.
• Willingness to work beyond normal office hours when required for scheduled activities.

Candidate Eligibility

This position is specifically advertised for UAE Nationals. Candidates must meet the stated qualification and experience requirements and demonstrate the professional communication and administrative skills necessary to represent Aldar Education headquarters.

What We Offer

Aldar Education offers an attractive remuneration package that includes a range of benefits. The organization places emphasis on employee professional development, coaching, and training. Successful candidates will have opportunities to work with professionals across the Aldar Education network and contribute to the effective operation of its headquarters.

Equal Opportunity and Safeguarding

Aldar Education is committed to providing a diverse and inclusive working environment. The organization supports national workforce development and encourages UAE Nationals to contribute to its educational and operational activities. Aldar Education is committed to safeguarding and promoting the welfare of children and young people. Employees are expected to uphold this commitment. Offers of appointment are subject to satisfactory references and police clearance.

About Aldar Education

Aldar Education is an Abu Dhabi-based education group operating owned and managed schools and academies across the United Arab Emirates. Established in 2007 with 250 students, the organization has expanded to serve more than 38,000 students through approximately 5,000 educators representing over 100 nationalities. The group provides educational opportunities across different curricula and learning pathways, from nursery through K-12. Its educational partnerships include institutions such as Rugby School, King 's College Wimbledon, and Cranleigh. Aldar Education focuses on educational excellence, student development, professional learning, and supporting the UAE 's vision for a sustainable, knowledge-based economy.