Receptionist - Muna British Academy (UAE National)

Aldar Education LLC; Abu Dhabi; On-site; AED 45,000 - 78,000; Full time

Job summary

Aldar Education is recruiting a Receptionist (UAE National) for Muna British Academy in Abu Dhabi. The role covers front desk reception, student attendance administration, admissions support and general school office duties.

Effective communication in English and Arabic is required, with a minimum of 2 years’ experience and on-site work arrangement. The successful candidate will be a key contact for parents and visitors, ensuring high-quality customer service while upholding the school's

Qualifications

• High School Certificate, Diploma or Bachelor's degree.
• Minimum 2 years of receptionist/administrative experience.
• UAE nationality.
• Excellent English and Arabic written and verbal skills.
• Proficiency in Microsoft Office and Outlook 365.
• Ability to operate office equipment and maintain organization.
• Experience in customer-focused roles in the region.
• Immediate availability to start.

Responsibilities

• Reception and customer service for parents, students, visitors and staff.
• Answer, screen and transfer calls per school procedures.
• Provide information about the school and admissions process.
• Maintain a tidy, welcoming reception area and manage stationery.
• Assist with attendance records and basic clerical tasks.
• Support admissions inquiries and MIS data entry as needed.
• Coordinate transportation for visitors when required.
• Collaborate with school staff to ensure a smooth front desk operation.

Skills

Customer service

Communication skills

Bilingual English/Arabic

MS Office

Education

High school diploma or equivalent

Tools

Outlook 365

Job description

Receptionist - Muna British Academy (UAE National) Job Snapshot

Role: Receptionist

Location: Abu Dhabi, United Arab Emirates

Industry: Primary-Secondary Education

Function: Front Desk-Reception

Experience: Minimum 2 years in a similar role

Job Type: Full Time

Work Arrangement: On-site

Job Details

Country: United Arab Emirates

City: Abu Dhabi

Industry: Primary-Secondary Education

Function: Front Desk-Reception

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: United Arab Emirates

Job Type: Full Time

Work Arrangement: On-site

Aldar Education is seeking a Receptionist (UAE National) to join Muna British Academy in Abu Dhabi, United Arab Emirates, with an immediate start.

The Receptionist will be a key point of contact for parents, students, visitors and staff, representing the Academy with professionalism, warmth and excellent customer service.

The role combines front desk reception, student attendance administration, admissions support and general school office duties.

Muna British Academy follows the National Curriculum of England and has been rated Outstanding by the Abu Dhabi Department of Education and Knowledge (ADEK).

The school is relocating to Saadiyat Island and is preparing to expand its provision beyond Year 6.

The successful candidate will have strong communication and organizational skills, proficiency in English and Arabic, and a genuine appreciation of the culture and values of the UAE.

Key Responsibilities

• Reception and Customer Service
• Welcome parents, students, visitors and staff in a friendly, courteous and professional manner.
• Deliver high-quality customer service and represent Muna British Academy positively.
• Respond to parent enquiries and provide accurate information about the school.
• Answer, screen and transfer incoming telephone calls according to the school 's telephone procedures.
• Provide clear information to visitors and families in person, by telephone and through email.
• Maintain a tidy, welcoming and presentable reception area.
• Ensure reception stationery, forms, brochures and other essential materials are available.
• Arrange transportation for visitors when required.

Student Attendance Administration

• Maintain accurate daily student attendance records.
• Complete class attendance registers and confirm attendance information with class teachers.
• Record late arrivals and student absences using Engage or the relevant school software.
• Inform class teachers about recorded student absences.
• Contact parents and families to verify reasons for student absences.
• Liaise with the school nurse regarding medical absences.
• Ensure attendance information is updated accurately and that all students are accounted for each day.

Admissions and Parent Enquiries

• Provide initial guidance to parents about student registration and admissions procedures.
• Respond to enquiries about the school 's curriculum, education levels and tuition fees.
• Assist the Admissions team with incoming and outgoing telephone calls.
• Record admissions enquiries accurately in the school 's Management Information System (MIS).
• Provide families with relevant information during the initial admissions enquiry stage.
• Support effective communication between prospective families and the Admissions team.

School Administration and Clerical Support

• Provide general administrative assistance, including photocopying, filing and completing standard forms.
• Prepare and respond to routine correspondence.
• Carry out word-processing and other computer-based administrative tasks.
• Enter and update information in school databases.
• Prepare basic spreadsheets and reports when required.
• Conduct internet research for relevant administrative tasks.
• Produce class lists, contact information and other requested records.
• Maintain accurate staff and student contact details.
• Sort and distribute incoming mail and courier deliveries.
• Support the organization and maintenance of school office records.

School Team Support

• Attend and participate in relevant meetings when required.
• Assist the School Senior Leadership Team (SLT) with assigned administrative tasks.
• Communicate effectively with teachers, school administrators and support staff.
• Maintain professional relationships with parents and families from diverse backgrounds.
• Undertake other reasonable duties appropriate to the responsibilities and level of the position.
• Support the school 's commitment to a professional, welcoming and inclusive environment.

Required Qualifications and Experience

• High School Certificate, Diploma or Bachelor 's degree.
• Minimum 2 years of experience in a similar receptionist or administrative role.
• UAE nationality.
• Excellent written and spoken communication skills in English and Arabic.
• Proficiency in Microsoft Office applications and Outlook 365.
• Ability to operate computers, photocopiers and other standard office equipment.
• Strong office administration and organizational skills.
• Experience working in a customer-focused role within the region.
• Ability to communicate effectively with parents and colleagues in a multicultural environment.
• Availability to commence employment immediately.

Job-Specific Knowledge and Skills

Customer Service and Communication

• Excellent interpersonal and communication skills.
• Professional and welcoming approach to visitors and families.
• Ability to handle parent enquiries courteously and accurately.
• Strong written and verbal communication in English and Arabic.
• Sensitivity to cultural differences and the values of the UAE.
• Ability to maintain positive relationships with parents, students and staff.

Office Administration

• Strong organizational and office management skills.
• Ability to manage reception duties alongside administrative responsibilities.
• Accurate data entry and record maintenance.
• Proficiency in Microsoft Office and Outlook 365.
• Ability to prepare basic spreadsheets, correspondence and administrative reports.
• Confidence using standard office equipment and computer applications.

Student Records and Attendance

• Ability to maintain accurate attendance registers.
• Attention to detail when recording student absences and late arrivals.
• Ability to communicate attendance information effectively with teachers and families.
• Confidence using school information systems such as Engage or equivalent software for assigned attendance duties.

Professional Attributes

• Friendly, approachable and professional manner.
• Strong attention to detail and accuracy.
• Ability to prioritize daily responsibilities.
• Effective teamwork and interpersonal skills.
• Commitment to confidentiality when handling school and student information.
• Appreciation of the school 's values and educational environment.
• Commitment to the safeguarding and welfare of children.

Safeguarding and Appointment Requirements

Aldar Education is committed to safeguarding and promoting the welfare of children and young people. All employees are expected to share this commitment.

Offers of employment are subject to satisfactory references and police clearance.

The successful candidate must demonstrate professional conduct and a commitment to maintaining a safe and supportive school environment.

About Muna British Academy

Muna British Academy is part of the Aldar Education family of schools in Abu Dhabi.

The Academy follows the National Curriculum of England and serves students from Nursery through Year 6, with plans to introduce Year 7 as part of its expansion.

The school has received an Outstanding rating from the Abu Dhabi Department of Education and Knowledge (ADEK).

Muna British Academy is relocating to Saadiyat Island, providing an opportunity for new colleagues to contribute to the school 's continued development.

About Aldar Education

Aldar Education is a school education provider in Abu Dhabi, United Arab Emirates, with a family of schools serving diverse learning communities.

The organization emphasizes educational quality, professional conduct, inclusion and an appreciation of the cultural values of the region.

Aldar Education is an equal opportunity employer committed to a diverse and inclusive working environment.

It also supports national development objectives and encourages the participation of UAE Nationals in its workforce.