Receptionist (UAE National)

XPTeach Ltd.; Abu Dhabi; On-site; AED 45,000 - 67,000; Full time

Job summary

XPTeach Ltd. is seeking a professional Receptionist to make a welcoming first impression for parents, guests and staff at the Abu Dhabi campus. You will answer calls, greet visitors, direct inquiries to the right departments, and support a smooth school operation.

Fluent in English and Arabic, with excellent organizational and customer service skills, you will maintain a tidy reception area and assist with correspondence and data entry while upholding confidentiality.

Qualifications

• Good general education appropriate to the post.
• Minimum 1 year of experience in a similar field.
• Excellent command of English and Arabic, both written and verbal.

Responsibilities

• Answer phone calls in a pleasant, informed manner and provide information to create a good image of the school.
• Manage the telephone message system (including recorded messages).
• Greet all incoming students, families and guests respectfully and professionally.
• Assist in maintaining a professional reception area, directing calls to the appropriate staff.
• Develop a welcoming, tidy and caring reception environment.
• Receive, record, sort and distribute incoming mail, documents and supplies.
• Assist with outgoing correspondence and printed matter preparation.
• Communicate with parents and the community as needed.
• Enter information into the school information system following procedures.
• Undertake other duties commensurate with the role as requested by management.

Skills

English & Arabic

Telephone etiquette

Organization

Attention to detail

Customer service

Microsoft Office

Education

General education

Tools

Microsoft Office

Job description

Primary Job Purpose:

Provide a professional first impression to parents, guests and customers visiting the school. Ensure that visitors and callers are welcomed hospitably, given accurate information, and directed to the appropriate personnel for assistance. Assist as needed in tasks necessary to maintain the smooth
operation of a safe and productive school.

Key Relationship: All School Departments

Key Responsibilities

• Answer phone calls in a pleasant, informed manner for the purpose of providing information and creating a good image of the school.
• Manage the telephone message system (including recorded messages).
• Greet all incoming students, families and guests respectfully and professionally.
• Assist in all aspects of maintaining a professional reception area, including, but not limited to, fielding and directing incoming phone calls to the appropriate staff member in a timely, professional manner, filing and copying information.
• Develop a positive, welcoming, tidy and caring environment in the reception area.
• Assist with receiving, recording, sorting and distributing incoming mail, documents, and supplies following established procedures.
• Assist with the preparation of outgoing correspondence and printed matter.
• Assist with all forms of communication with parents and the community.
• Enter information or data into the school/ADEK information system following established procedures.
• Undertake any other duties commensurate with the role, as reasonably requested by the management.

Commitment to Safeguarding and Child Protection:

Taaleem is committed to safeguarding and promoting the welfare of children. At Taaleem, we hold ourselves to a high standard of effective practices in relation to child protection, and we are committed to safeguarding and promoting the welfare of children. We expect all staff to share this commitment. Successful applicants will be subject to various background checks including receipt of references, proof of relevant qualifications, identification, and police checks, including overseas checks.

Person Specification:

Education: Good general education appropriate to the post

Experience: A minimum of 1 year working in a similar field

Competencies:

Excellent command of English and Arabic, both written and verbal. Excellent telephone manner. Highly organized. Excellent attention to detail. Experienced in Microsoft. Good natured. Well-groomed and courteous. Understanding of general reception tasks with excellent customer service skills. A multi-tasker able to support the School Leadership Team with administration. Ability to build personal relationships.
Maintains confidentiality and protects data.

Attributes:

Enthusiastic. Well Presented. Flexible. Highly Organized. Confident. Calm under pressure.
Certain criteria may be overlooked if the hiring manager determines that the candidate is a particularly strong fit for the role.