Receptionist-UAE National (Immediately)-Muna British Academy

Aldar Education LLC; Abu Dhabi; On-site; AED 56,000 - 89,000; Full time

Job summary

Aldar Education is seeking a Receptionist (UAE National) for Muna British Academy in Abu Dhabi, commencing immediately. The role is a front-desk ambassador providing high-quality service to families, children, visitors and staff.

The school is relocating to Saadiyat Island and follows the English National Curriculum. You will greet visitors, assist admissions, manage attendance, and support administrative tasks in a busy campus environment.

Qualifications

• Minimum High School Certificate, Diploma, or Bachelor Degree.
• Minimum two years' experience in a similar receptionist/ front desk role.
• Excellent communication in English and Arabic is required.
• Proficiency with Microsoft Office and basic office equipment.

Responsibilities

• Deliver high quality customer service to families, visitors and staff at the front desk.
• Greet visitors warmly and manage inquiries in person and over the phone.
• Answer parent queries with accurate information about the academy.
• Assist with student admissions and registration processes during initial enquiries.
• Maintain attendance registers and coordinate with class teachers daily.
• Log admissions enquiries into the MIS system and arrange transportation when needed.
• Ensure reception area is tidy and stocked with stationery and brochures.
• Provide general administrative support as required by the SLT and school staff.

Skills

Bilingual English/Arabic

Customer service

Interpersonal skills

Office management

Education

Bachelor Degree

Tools

Microsoft Office / Outlook 365

Photocopier / office machines

PC / front desk systems

Job description

Job Description

Aldar Education is seeking a Receptionist (UAE National) for Muna British Academy in Abu Dhabi commencing immediately.

Muna British Academy is relocating to Saadiyat Island. It was recently rated Outstanding by ADEK - Abu Dhabi Department of Education and Knowledge (ADEK) currently serving over 700 students from Nursery – Year 6 we follow the National Curriculum of England. Next year will see the school grow and open a Year 7 for the first time.

This is an exciting opportunity to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi's leading school group.

The successful candidates will be closely aligned with our core values and ethos and possess a genuine understanding and appreciation of the values of the region.

Purpose

To act as a strong ambassador of the school by representing the institution in a professional manner through offering high quality customer service to families, children, visitors, and staff.

Process

Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are also mindful of our national development strategy and encourage UAE Nationals in their application at our company.

Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.

Responsibilities

Key duties include:

• Deliver high quality customer service to all visitors and staff, representing the Academy in a professional manner.
• Greet visitors in a friendly and helpful manner.
• Answer and respond to parent queries by imparting strong knowledge of key information about the Academy.
• Offer guidance and assistance to parents on student registration and admissions process during the initial enquiry stage.
• Ensure attendance registers are accurately maintained and all children are accounted for on a daily basis. Confirming with class teacher on the daily attendance for their class.
• Completing class registers daily and recording details of late and absent students using Engage/relevant software. Accordingly, informing class teachers on absent students.
• Contacting families in order to verify reasons for absent pupils.
• Liaising with school nurse regarding medical absences.
• Provide general clerical/administrative support such as updating attendance registers, photocopying, filing, faxing, filling standard forms, and responding to routine correspondences.
• Undertake word-processing and other IT based tasks e.g., database entries, generating basic spreadsheets reports, internet research etc.
• Produce lists/information/data as required e.g. class lists, staff and student contact details.
• Sort and distribute mails and couriers.
• Attend and participate in relevant meetings as required.
• Answer, screen and forward incoming phone calls to appropriate school representative in a courteous and professional manner by following our standard telephone etiquette/ protocol.
• Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms and brochures).
• Provide basic and accurate information in-person and via phone/email.
• Assist Admissions team with in-bound and out-bound calls.
• Log admissions enquiries into the MIS database.
• Arrange transportation for visitors when required.
• Provide accurate and comprehensive information about the school, including the curriculum, education level and tuition fees, when required.
• Assist with tasks assigned as and when required by the School's SLT team.
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.

Qualifications

REQUIREMENTS:

Minimum Qualifications: High School Certificate/Diploma or Bachelor Degree.

Minimum Experience: Two years experience in a similar role.

Job Specific Knowledge & Skills

• Proficient in operating PC, Photocopier, and various office machines.
• Proficient in Microsoft Office programs, and Outlook 365.
• Excellent communication skills in English and Arabic (written and oral).
• Customer focused role in the region.
• Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment.
• Excellent office management skills.