Receptionist (Temporary)

Aldar Academies; Abu Dhabi; On-site; AED 33,000 - 67,000; Full time

Job summary

Aldar Academies in Abu Dhabi is seeking a Receptionist to deliver high–quality customer service to visitors and staff. You will greet guests, provide information on the academy, and assist with student registration during initial enquiries.

Role requires strong English, two years in a school setting, and proficient clerical skills, including basic MS Excel and MIS database use.

Qualifications

• Minimum two-year experience in a school setting.
• English language skills according to the school curriculum.
• Experience in a customer-focused role is preferred.

Responsibilities

• Deliver high quality customer service to visitors and staff representing the Academy in a professional manner.
• Greet visitors in a friendly and helpful manner.
• Have a strong knowledge of the key information about the Academy.
• Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage.
• Provide general clerical administrative support such as updating attendance registers, photocopying, filing, faxing, completing standard forms, responding to routine correspondence.
• Undertake word-processing and other IT-based tasks such as database, Excel, internet research.
• Produce lists and information data as required such as class lists.
• Sort and distribute mail.
• Attend and participate in relevant meetings as required.
• Answer screen and forward incoming phone calls following our standard telephone etiquette protocol.

Skills

Customer service

Communication

Attention to detail

Phone etiquette

MS Office basics

Education

Secondary school certificate

2 years school experience

English language skills

Tools

MS Excel

MIS database

Job description

Responsibilities

• Deliver high quality customer service to all visitors and staff representing the Academy in a professional manner
• Greet visitors in a friendly and helpful manner
• Have a strong knowledge of the key information about the Academy
• Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage
• Provide general clerical administrative support e.g. updating attendance registers, photocopying, filing, faxing, completing standard forms, responding to routine correspondence
• Undertake word-Processing and other IT based tasks e.g. database, excel, internet research
• Produce lists information data as required e.g. class lists
• Sort and distribute mail
• Attend and participate in relevant meetings as required
• Answer screen and forward incoming phone calls in a friendly and professional manner following our standard telephone etiquette protocol
• Ensure reception area is tidy and presentable with all necessary stationery and material e.g. pens, forms and brochures
• Provide basic and accurate information in-person and via phone email
• Assist Admissions team with inbound and outbound calls
• Log admissions enquiries into the MIS database
• Perform other clerical receptionist duties such as filing, photocopying and printing
• Arrange transportation for visitors when required
• Provide accurate and comprehensive information about the schools including the curriculum education level and tuition fees
• Respond to telephone calls and enquiries courteously and direct calls to appropriate personnel using the Referral System
• Assist with tasks assigned as and when required by the management team
• Undertake any other reasonable duties within the overall function commensurate with the grading and level of responsibility of the post
• Perform other duties as requested by direct and dotted line reporting managers supervisors

Minimum Qualifications

• Minimum secondary school certificate.
• At least two-year experience in a school setting.
• English language skills according to the school curriculum.
• Minimum Experience: A minimum of 2 years of experience in a customer focused role.
• Experience in the education field is preferred.

Job Specific Knowledge & Skills

Respect for all members of a school community, irrespective of position, gender, age and ethnic background.

• Previous experience working with students whom English is not their first language.
• Passion for teaching and commitment to educating the whole child.
• A high level of professionalism and consideration of the wellbeing of children.
• Recent and consistent involvement in extra-curricular activities.
• A positive and solution-focused attitude to working life.
• A clean enhanced Disclosure and Barring Services check or police check.