Receptionist - Male Arabic Speaker

Czech Rehabilitation Hospital; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Czech Rehabilitation Hospital is seeking a professional Receptionist to join our healthcare team in Abu Dhabi. The role focuses on delivering a welcoming environment, managing front-desk operations, and supporting patients, visitors, and healthcare professionals with accuracy and confidentiality.

The Receptionist will greet individuals, register patients, verify information, schedule appointments, handle calls, and maintain records while collaborating with clinical staff to ensure smooth patient

Qualifications

• High school diploma or equivalent required; healthcare admin certs preferred.
• Experience as receptionist/front desk in healthcare is preferred.
• Familiarity with EMR systems and Microsoft Office is advantageous.

Responsibilities

• Greet patients, visitors and staff in a courteous, professional manner.
• Register patients and verify demographic and insurance information.
• Schedule, confirm, and coordinate patient appointments.
• Answer, screen, and direct incoming calls and inquiries.
• Maintain patient records with accuracy and confidentiality while ensuring efficient front-desk operations.

Skills

Communication skills

Customer service

Multitasking

Microsoft Office

EMR familiarity

Phone handling

Data entry

Confidentiality

Education

High School Diploma

Healthcare Administration certification

Tools

EMR software

MS Office

Job description

Receptionist

Job Summary

We are seeking a professional and customer-focused Receptionist to join our healthcare team. The Receptionist serves as the first point of contact for patients, visitors, and healthcare professionals, ensuring a welcoming environment and efficient front-desk operations. The role requires excellent communication skills, attention to detail, and the ability to handle administrative tasks while maintaining patient confidentiality and delivering exceptional customer service.

Key Responsibilities

• Greet and welcome patients, visitors, and staff in a courteous and professional manner.
• Register patients and verify personal, insurance, and demographic information.
• Schedule, confirm, and coordinate patient appointments.
• Answer, screen, and direct incoming telephone calls and inquiries.
• Provide accurate information regarding services, clinic locations, physicians, and appointment procedures.
• Maintain patient records and ensure documentation is completed accurately.
• Manage patient check-in and check-out processes efficiently.
• Coordinate with medical, nursing, and administrative staff to facilitate smooth patient flow.
• Receive, sort, and distribute incoming mail, courier deliveries, and internal communications.
• Maintain a clean, organized, and professional reception area.
• Monitor visitor access and follow facility security and safety procedures.
• Process payments, issue receipts, and maintain accurate transaction records when required.
• Maintain office supplies inventory and coordinate replenishment as needed.
• Assist with administrative tasks including filing, scanning, photocopying, data entry, and document management.
• Ensure compliance with healthcare regulations, confidentiality requirements, and organizational policies.
• Perform other duties as assigned by management.

Qualifications And Experience

• High School Diploma or equivalent; additional certification in Office Administration or Healthcare Administration is preferred.
• Previous experience as a Receptionist, Front Desk Officer, Customer Service Representative, or similar role, preferably in a healthcare setting.
• Familiarity with healthcare information systems and electronic medical records (EMR) is an advantage.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Experience handling multi-line telephone systems and office equipment.

Skills and Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Professional appearance and positive attitude.
• Ability to maintain confidentiality and handle sensitive patient information.
• Strong organizational and time-management abilities.
• Ability to multitask and prioritize duties in a fast-paced healthcare environment.
• Attention to detail and accuracy in data entry and record keeping.
• Problem-solving skills and ability to remain calm under pressure.
• Ability to work collaboratively with multidisciplinary healthcare teams.
• Fluency in English; Arabic language skills are an advantage.

Working Conditions

• Hospital, clinic, rehabilitation center, or healthcare facility environment.
• May require shift work, weekends, or public holiday coverage based on operational needs.