Receptionist (Emiratized Role - Part Time)

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 48,000 - 80,000; Full time

Job summary

First Abu Dhabi Bank (FAB) is seeking a professional receptionist for FAB Business School. You will greet visitors, manage inquiries, and coordinate with multiple departments in English and Arabic to ensure a smooth front-desk operation.

The role involves handling calls, mail, appointments, and basic office tasks while maintaining a presentable lobby and professional demeanor at all times.

Qualifications

• Fluent in English and Arabic.
• Strong administrative capabilities and attention to detail.
• Ability to manage multiple tasks calmly under pressure.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet and assist visitors, clients, and FAB staff at FAB Business School.
• Coordinate with internal departments and external contacts using multilingual communication.
• Manage inquiries, appointments, mail sorting, and basic office tasks to ensure a tidy lobby.
• Support security and reception activities, including visitor passes and reporting unusual situations.

Skills

Multilingual skills

Team collaboration

Administration skills

Interpersonal communication

Education

University degree

Job description

Job Summary / Introduction

Actively supports the customers at FAB Business School and provides support to the Learning Team.

Actively supports the customers at FAB Business School and provides support to the Learning Team.

The receptionist is often the first business contact a person will meet at any organization. Therefore, it is an expectation that the receptionist maintains a calm, courteous and professional demeanour at all times regardless of the visitor's behaviour. Some personal qualities that a receptionist is expected to have in order to do the job successfully include: cheerfulness [always with a smile], attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability.

Key Responsibilities

• Act as first point of contact to External & Internal persons, clients, prospects & FAB staff.
• Active role using her /his multi lingual skills with all other FAB departments within & outside the UAE.
• Responsible to receive and greet all persons.
• Handles all visitors & clients.
• Handles initial client leads, information, & complaints.
• The business duties of the receptionist include: answering visitor inquiries about FAB Business School directing visitors to their destinations, sorting mail, answering incoming calls on multi-line telephones, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing. The office expects the receptionist to ensure that the lobby area is kept tidy.
• The receptionist may also assume some security guard access control functions for an organization by verifying employee / client identification, issuing visitor passes, and by observing and reporting any unusual or suspicious persons or activities.
• Preparation of monthly MIS as per the requirement.
• All other tasks as reasonably requested.
• FAB Policies and Procedures along with regulatory Guidelines are to be adhered to.

Requirements / Qualifications

• Ability to work within a team and develop professional relationships.
• Language skills in English and Arabic.
• Good track record of performance.
• Knowledge of locations within the UAE.
• Good administration skills.
• Ability to work within a team and develop relationships.
• The person must be a strong character coupled with good manners & discretion who can handle difficult personalities (male & female) without aggression.
• At times, the job may be stressful due to interaction with many different people with different types of personalities, and being expected to perform multiple tasks quickly.
• The job holder must be a presentable and self- motivated person with exceptional interpersonal, communication, relationship and multi lingual skills.

Preferred / Beneficial

• Preferably a university degree in business, languages, economics or marketing.

Skills

• Ability to work within a team and develop professional relationships.
• Language skills in English and Arabic.
• Good administration skills.
• Ability to work within a team and develop relationships.
• Exceptional interpersonal, communication, relationship and multi lingual skills.