Receptionist

GEMS Education; Fujairah City; On-site; Confidential; Full time

Job summary

GEMS Education seeks a friendly Receptionist to join our Fujairah campus. You will be the first point of contact for parents, visitors, students and staff, delivering exceptional service and essential administrative support.

Responsibilities include handling calls and emails, providing admissions information, maintaining front desk coverage, and processing attendance and Transfer Certificates. The role requires bilingual English/Arabic communication and strong secretarial skills.

Qualifications

• Fluent in English and Arabic.
• High school education including Arabic, English and Maths.
• Minimum one year of receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Proficient secretarial and computer skills; advanced Microsoft Office.

Responsibilities

• Welcome visitors and provide a positive first impression of the school.
• Handle telephone calls, emails, and enquiries professionally.
• Provide accurate information on admissions and school services.
• Ensure front desk coverage throughout the school day.
• Record and manage attendance of visitors, callers and students.
• Process Transfer Certificates (TCs) and maintain documentation.
• Address parent concerns appropriately and escalate when required.
• Support general administrative and secretarial tasks.
• Maintain confidentiality and adhere to school policies.
• Attend meetings and collaborate with colleagues.

Skills

Fluent English

Fluent Arabic

Strong communication

Interpersonal skills

Education

High school diploma

Tools

Microsoft Office

Job description

Job Description:

Job Description

We are seeking a professional, friendly, and customer-focused Receptionist to join our school team. The successful candidate will be the first point of contact for parents, visitors, students, and staff, providing exceptional customer service and administrative support.

Key Responsibilities

• Welcome visitors and provide a positive first impression of the school.
• Handle telephone calls, emails, and enquiries in a professional and timely manner.
• Provide accurate information regarding admissions, school services, and general enquiries.
• Ensure continuous front desk coverage throughout the school day.
• Record and manage visitor, caller, and student attendance records.
• Process Transfer Certificates (TCs) and maintain accurate documentation.
• Handle parent concerns appropriately and escape matters when required.
• Support the school with general administrative and secretarial tasks.
• Maintain confidentiality and adhere to all school policies and procedures.
• Attend meetings and collaborate effectively with colleagues.

Skills Description

Expected Qualifications

• Need to be a fluent English and Arabic speaker.
• Strong High school education, including Arabic, English, and Maths

Expected Experience

• A minimum of one year experience working as a receptionist or in a customer service-focused role.
• Effective communicator (written and spoken)
• Interpersonal skills, able to operate in a diverse environment

Job-Specific Knowledge & Skills

• Ability to multi-task and cope with peaks of demand
• Proficient secretarial and computer skills

Advanced user of Microsoft Office an advantage

GEMS Safeguarding

GEMS Education is committed to safeguarding and promoting the welfare of children and young people. We are dedicated to creating safe, supportive, and inclusive learning environments where students can thrive, and we expect all employees, volunteers, and partners to share this commitment.

As part of our safer recruitment practices, all successful applicants will be subject to comprehensive pre-employment checks, including verification of identity, qualifications, employment history, professional references, and criminal record checks from all countries of residence and employment, in line with local and international safeguarding requirements. These checks may include enhanced disclosure, prohibition, barring, and overseas police clearance checks where applicable. We are committed to recruiting individuals who uphold the highest standards of professional conduct and child protection.