Receptionist (Emiratized Role - Part Time)

First Abu Dhabi Bank FAB; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

First Abu Dhabi Bank FAB in Abu Dhabi is seeking a professional receptionist to be the first contact for External & Internal clients, prospects and staff. You will greet visitors, answer inquiries, direct people to destinations and support the Learning Team with multilingual English and Arabic skills.

The role requires a presentable, calm, courteous demeanor, strong administration, and the ability to handle multiple tasks. Monthly MIS preparation is expected.

Qualifications

• Ability to work within a team and develop professional relationships.
• Language skills in English and Arabic.
• Good track record of performance.
• Knowledge of locations within the UAE.
• Good administration skills.
• Strong character with manners and discretion who can handle difficult personalities.
• Able to perform multiple tasks quickly, even under stress.
• Presentable and self-motivated with interpersonal communication and multi-lingual skills.

Responsibilities

• Act as first point of contact to External & Internal persons clients prospects & FAB staff.
• Active role using multilingual skills with all other FAB departments within & outside the UAE.
• Receive and greet all persons.
• Handles all visitors & clients.
• Handles initial client leads information & complaints.
• The business duties of the receptionist include answering visitor inquiries, directing visitors to destinations, sorting mail, answering calls, setting appointments, filing, records keeping, data entry and other office tasks such as faxing or emailing.
• Lobby area is kept tidy.
• May assume security guard access control functions by verifying IDs and issuing passes.
• Preparation of monthly MIS as per requirement.
• All other tasks as reasonably requested.

Skills

multilingual

customer service

teamwork

administration

confidentiality

Education

University degree in business, languages, economics or marketing

Job description

JOB SUMMARY INTRODUCTION

Actively supports the customers at FAB Business School and provides support to the Learning Team. The receptionist is often the first business contact a person will meet at any organization. Therefore it is an expectation that the receptionist maintains a calm, courteous and professional demeanour at all times regardless of the visitor's behaviour. Some personal qualities that a receptionist is expected to have in order to do the job successfully include

• cheerfulness
• always with a smile
• attentiveness
• a well-groomed appearance
• initiative
• loyalty
• maturity
• respect for confidentiality and discretion
• a positive attitude and dependability

KEY RESPONSIBILITIES

Act as first point of contact to External & Internal persons clients prospects & FAB staff. Active role using her his multilingual skills with all other FAB departments within & outside the UAE. Responsible to receive and greet all persons.

• Handles all visitors & clients.
• Handles initial client leads information & complaints.
• The business duties of the receptionist include answering visitor inquiries about FAB Business School, directing visitors to their destinations, sorting mail, answering incoming calls on multi-line telephones, setting appointments, filing, records keeping, keyboarding, data entry and performing a variety of other office tasks such as faxing or emailing.
• The office expects the receptionist to ensure that the lobby area is kept tidy.
• The receptionist may also assume some security guard access control functions for an organization by verifying employee client identification, issuing visitor passes and by observing and reporting any unusual or suspicious persons or activities.
• Preparation of monthly MIS as per the requirement.
• All other tasks as reasonably requested.

FAB Policies and Procedures along with regulatory Guidelines are to be adhered to.

REQUIREMENTS & QUALIFICATIONS

• Ability to work within a team and develop professional relationships.
• Language skills in English and Arabic.
• Good track record of performance.
• Knowledge of locations within the UAE.
• Good administration skills.
• The person must be a strong character coupled with good manners & discretion who can handle difficult personalities male & female without aggression.
• At times the job may be stressful due to interaction with many different people with different types of personalities and being expected to perform multiple tasks quickly.
• The job holder must be a presentable and self- motivated person with exceptional interpersonal communication relationship and multi lingual skills.

PREFERRED / BENEFICIAL

• Preferably a university degree in business, languages, economics or marketing.
• Skills Ability to work within a team and develop professional relationships.
• Language skills in English and Arabic.
• Good administration skills.
• Ability to work within a team and develop relationships.
• Exceptional interpersonal communication relationship and multi lingual skills.