Receptionist - Dubai Al Jadaf

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Premier Inn Hotels LLC is seeking a Hotel Receptionist in Dubai. The ideal candidate will manage guest check-ins and check-outs, provide information on services, and maintain a welcoming environment. We offer a competitive salary, accommodation, and growth opportunities within the company, emphasizing a promote-from-within culture.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Qualifications

• Minimum of one year of experience as a Hotel Receptionist.
• Knowledge of Opera (PMS).
• Arabic language skills (speaking, reading, and writing).

Responsibilities

• Greet and welcome guests and answer queries.
• Manage payments and reservations accurately.
• Maintain smooth operations of the reception area.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to detail

Proactive and excellent organizational skills

Ability to provide exceptional customer service

Tools

Opera (PMS)

Job description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural down-to-earth manner will enable you to manage guest expectations in a fast and busy environment. With a keen eye for detail, you will not miss a step in the procedures. Managing payments will be second nature, and you will have excellent data entry skills to support accurate reports.

Main responsibilities include:

• Greet and welcome guests, visitors, and suppliers; answer telephone calls, providing a warm, timely welcome in line with our brand standards.
• Answer guest-related queries and provide information on promotions, room prices, activities, and events in the surrounding area to ensure accurate information is given to guests.
• Ensure payments are made according to cash handling procedures and process reservations and cancellations accurately and efficiently.
• Identify corporate leads and build long-term relationships.
• Drive online mentions and promote customer feedback.
• Understand online guest feedback and explore options for improvement.
• Carry out general office duties including correspondence, emails, and filing to ensure the smooth running of the reception area.
• Maintain appropriate stock of supplies and reception stationeries.
• Effectively communicate with all departments regarding guest requests and complaints for smooth service delivery.
• Ensure the safety of all guests in line with safety procedures and guidelines.

Requirements:

• Customer-oriented approach
• Excellent communication skills
• Strong attention to detail
• Flexible, agile, and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests

You must have / be:

• Minimum of one year of experience as a Hotel Receptionist in the Front Office department of a hotel.
• Knowledge of Opera (PMS)
• Arabic language skills (speaking, reading, and writing)

Benefits:

We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and hours that promote work-life balance. We have many examples of employees who have grown and developed their careers within our company. If you are committed, driven, and eager to develop into other areas, we will support you in doing so.

At Premier Inn, we understand the importance of creating a culture that brings the experience to life for both our customers and our team. This is supported by strong company values. We employ people who believe in our values, are passionate about living and breathing them, and always put the customer at the heart of everything we do.

We want Premier Inn to be a place where people's skills and careers grow as fast as we do—a place where everyone has the opportunity to develop and achieve their dreams. We emphasize a promote-from-within culture and continually strive to create a supportive and engaging environment where our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly, please click on the "I'm interested" button and join the team!