Receptionist Cum Sales for Wellness Center Abu Dhabi

OnTime HealthCare Services; Abu Dhabi; On-site; AED 45,000 - 78,000; Full time

Benefits offered by this job

Salary + commissions

Job summary

OnTime HealthCare Services in Abu Dhabi seeks a presentable, customer-focused Receptionist cum Sales Executive to manage front-desk operations, uplift client experience, promote wellness services, and drive revenue through upselling, cross-selling and memberships.

The role requires handling calls, bookings, registrations, payments and daily office tasks with a target-oriented, proactive approach in a premium wellness environment. Evening and weekend shifts may be required.

Qualifications

• Experience in reception, customer service, sales, or front-desk operations.
• Proven sales skills with upselling and achieving sales targets.
• Excellent verbal communication and interpersonal skills in English; Arabic is an advantage.
• Professional, well-groomed and presentable appearance for a premium wellness environment.
• Strong customer service skills and a confident, friendly, and persuasive personality.
• Ability to handle multiple tasks, manage appointments, and work in a fast-paced environment.
• Basic computer skills and familiarity with booking systems, CRM software and payment systems.
• Target-oriented, proactive, and comfortable initiating sales conversations.
• Willingness to work flexible shifts, including evenings and weekends.

Responsibilities

• Welcome clients and visitors warmly, maintaining a professional reception area.
• Handle incoming calls, WhatsApp enquiries, emails, and appointment bookings.
• Manage client registrations, schedules, payments, invoices, and daily reception activities.
• Explain the centre's services, packages, memberships, and wellness programmes to prospective clients.
• Follow up with clients regarding appointments, enquiries, renewals, and feedback.
• Maintain accurate client records and ensure smooth daily operations.
• Promote and sell wellness services, Pilates sessions, fitness packages, memberships, and other centre offerings.
• Actively upsell premium packages, membership upgrades, additional sessions, and complementary wellness services.
• Cross-sell relevant services to maximise revenue per client.
• Convert walk-in enquiries, telephone enquiries, social media leads, and WhatsApp enquiries into bookings and paying clients.
• Follow up with prospective clients to close sales and encourage repeat purchases.
• Achieve monthly sales targets and contribute to the overall revenue growth of the centre.
• Inform existing clients about promotions, seasonal offers, new services, and membership renewal opportunities.
• Maintain a database of leads and track enquiries, conversions, follow-ups, and sales performance.
• Build long-term client relationships to improve retention, referrals, and repeat business.

Skills

Sales skills

Customer service

English proficiency

Interpersonal skills

Front-desk operations

Tools

Booking systems

CRM software

Payment systems

Job description

Job Summary

We are seeking a presentable, customer-focused, and sales-driven Receptionist cum Sales Executive to join our wellness centre in Abu Dhabi. The ideal candidate will be responsible for managing front-desk operations, providing an excellent client experience, promoting wellness services, and driving revenue through effective upselling, cross-selling, and membership sales.

Location

Abu Dhabi, UAE

Industry

Wellness & Fitness

Employment Type

Full-time

Key Responsibilities

Reception & Customer Service

• Welcome clients and visitors warmly, maintaining a professional and welcoming reception area
• Handle incoming calls, WhatsApp enquiries, emails, and appointment bookings
• Manage client registrations, schedules, payments, invoices, and daily reception activities
• Explain the centre's services, packages, memberships, and wellness programmes to prospective clients
• Follow up with clients regarding appointments, enquiries, renewals, and feedback
• Maintain accurate client records and ensure smooth daily operations

Sales, Upselling & Revenue Generation

• Promote and sell wellness services, Pilates sessions, fitness packages, memberships, and other centre offerings
• Actively upsell premium packages, membership upgrades, additional sessions, and complementary wellness services
• Cross-sell relevant services to maximise revenue per client
• Convert walk-in enquiries, telephone enquiries, social media leads, and WhatsApp enquiries into bookings and paying clients
• Follow up with prospective clients to close sales and encourage repeat purchases
• Achieve monthly sales targets and contribute to the overall revenue growth of the centre
• Inform existing clients about promotions, seasonal offers, new services, and membership renewal opportunities
• Maintain a database of leads and track enquiries, conversions, follow-ups, and sales performance
• Build long-term client relationships to improve retention, referrals, and repeat business

Requirements

Qualifications & Requirements

• Previous experience in reception, customer service, sales, or front-desk operations, preferably in a wellness centre, Pilates studio, spa, gym, beauty clinic, or hospitality environment
• Proven sales skills with experience in upselling, cross-selling, and achieving sales targets
• Excellent verbal communication and interpersonal skills in English; Arabic is an advantage
• Professional, well-groomed, and presentable appearance suitable for a premium wellness environment
• Strong customer service skills and a confident, friendly, and persuasive personality
• Ability to handle multiple tasks, manage appointments, and work in a fast-paced environment
• Basic computer skills and familiarity with booking systems, CRM software, and payment systems
• Target-oriented, proactive, and comfortable initiating sales conversations
• Willingness to work flexible shifts, including evenings and weekends, as required

Benefits

• Salary + commissions