Receptionist - DoubleTree By Hilton - Dubai

Receptionist - DoubleTree By Hilton - Dubai; Dubai Emirate; On-site; AED 42,408 - 69,192; Full time

Benefits offered by this job

Thrive At Hilton

Go Hilton Travel Discount

PTO & Benefits

Job summary

DoubleTree by Hilton Dubai is seeking a Receptionist to deliver exceptional guest experiences from check-in to check-out and support audits as required.

You will provide friendly, professional service, handle guest inquiries, process payments, and promote hotel services while upholding Hilton brand standards. This role suits customer-focused individuals with strong communication and team skills and a willingness to learn.

Qualifications

• Previous customer-facing experience.
• High school diploma or equivalent.
• Positive attitude and strong communication.
• Ability to work independently and in a team.
• Cash handling experience is a plus.

Responsibilities

• Provide reception services from check-in to check-out and assist with audits.
• Deliver high level of guest service and effective issue resolution.
• Assist with night team training and coordinate with front office.
• Upsell hotel services and promote facilities.
• Follow brand standards and use hotel systems correctly.

Skills

Customer service

Communication

Teamwork

IT literacy

Cash handling

Education

High school diploma

Job description

JOB REF: 45938

Location: Dubai

Address: DoubleTree By Hilton

Receptionist - DoubleTree By Hilton - Dubai

JOB DESCRIPTION:

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Benefits

Thrive At Hilton
Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet your professional needs. See how this innovative program helps you achieve your personal dreams.

GO HILTON Travel Discount Program
Take that dream vacation. Visit a loved one. Celebrate a milestone. Indulge in Hilton’s renowned hospitality with deep discounts at our hotels around the world. It’s all possible with our Go Hilton Team Member and Family & Friends Travel Programs!

Make a Difference In The World - live a Dream, Give a Dream
With Hilton’s Thrive Sabbatical Program, you will see what it’s like to give a dream to benefit others or live a dream by exploring a personal goal. Four weeks. $5,000. A chance to recharge, grow and make a meaningful difference.

We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams:

• Best-in-Class PTO
• Travel Discounts
• Health & Welfare Benefit Plans
• Employee & Educational Assistance Programs