Receptionist – Arabic Speaker Preferred

Hilton; Sharjah; On-site; AED 39,060 - 61,380; Full time

Job summary

Careers at UAE is seeking a Receptionist with an emphasis on excellent customer service and communication skills. The candidate will be responsible for ensuring an efficient reception experience for guests, handling check in/out procedures, and demonstrating high-quality service.

Previous experience in a customer-focused industry is essential. Working for Hilton means being part of a team dedicated to providing exceptional guest experiences, with opportunities for training and development within the role.

Qualifications

• Previous experience in a customer-focused industry.
• Good communication skills.
• Commitment to delivering a high level of customer service.

Responsibilities

• Provide reception services for Guests to contribute to an overall exceptional experience.
• Ensure an efficient reception experience for Guests, including check in/out.
• Demonstrate a high level of customer service at all times.

Skills

Customer service skills

Good communication skills

Previous experience in a customer-focused industry

Job description

Receptionist – Arabic Speaker Preferred

JOB DESCRIPTION

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Good communication skills
• Commitment to delivering a high level of customer service

  What will it be like to work for Hilton?

  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!