Receptionist | The WB Abu Dhabi, Curio Collection by Hilton

Hilton; Abu Dhabi; Sur place; AED 39 000 - 61 000; Plein temps

Résumé du poste

Hilton in Abu Dhabi seeks a friendly Receptionist to welcome guests, manage check-ins and check-outs, and deliver the warm hospitality our brand is known for.

You will provide hotel information, upsell services to enhance guest stays, and respond to requests with care, ensuring smooth guest experiences across shifts.

Join a global hospitality leader and develop guest service skills in a dynamic front office environment, contributing to memorable stays for visitors.

Qualifications

• Experience in front desk or guest services preferred.
• Excellent communication and guest interaction skills.
• Ability to upsell hotel services and promotions.
• Knowledge of local area a plus.

Responsabilités

• Greet guests on arrival and complete the check-in process.
• Process guest departures by verifying charges and payments.
• Provide hotel and local knowledge to assist guest inquiries.
• Promote hotel services to maximize revenue.
• Respond to guest requests and resolve concerns with care and urgency.

Connaissances

Guest service

Communication

POS systems

Upselling

Outils

Opera PMS

Description du poste

Job Identification: 213212

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Receptionist , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career- and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay - we're a great place to work.