Receptionist

WhiteCrow Research Pvt. Ltd.; United Arab Emirates; On-site; AED 78,000 - 134,000; Full time

Job summary

WhiteCrow Research Pvt. Ltd. is sourcing for a Receptionist for a luxury hotel in the UAE. The ideal candidate has prior front-office experience in high-end hospitality and can engage guests professionally upon arrival.

Fluent English is required, with an additional language at C1 level considered a strong plus. The role involves coordinating with multiple departments, handling reservations, and ensuring guest privacy and accuracy in records.

Qualifications

• Previous experience as a Receptionist, Front Desk Agent, Guest Service Agent, Guest Relations Agent, or similar front-office professional.

Responsibilities

• Welcoming and professionally engaging guests upon arrival.
• Completing check-in and check-out procedures accurately and efficiently.
• Providing personalized service to luxury, VIP, and international guests.
• Managing guest requests, questions, complaints, and service-recovery situations.
• Handling reservations, room allocations, billing, and guest profiles accurately.
• Coordinating with Housekeeping, Concierge, Bell Desk, Reservations, Guest Relations, and other hotel departments.
• Maintaining accurate records in the property-management system.
• Communicating hotel facilities, services, policies, and local information clearly.
• Identifying opportunities to enhance the guest experience and promote hotel services.

Skills

Guest service

Interpersonal skills

Communication skills

Multicultural awareness

Flexibility

Job description

About WhiteCrow

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house talent acquisition teams.

About our client

Since its inception in 2000, our client has emerged as a prominent and fast-growing retail group serving markets across the Middle East. The organization partners with world-class fashion and lifestyle brands, delivering globally inspired products and experiences to discerning consumers throughout the GCC. Guided by a vision to become a leading regional gateway for international retailers, the company has successfully built a broad portfolio across diverse consumer categories. Its collaborative approach with global brand partners, combined with extensive market expertise and a customer-first mindset, has enabled sustained growth and ongoing expansion across the region. Today, our client remains well-positioned to capitalize on emerging opportunities within the dynamic Middle Eastern retail market.

As a Receptionist, you will be responsible for...

• Welcoming and professionally engaging guests upon arrival.
• Completing check-in and check-out procedures accurately and efficiently.
• Providing personalized service to luxury, VIP, and international guests.
• Managing guest requests, questions, complaints, and service-recovery situations.
• Handling reservations, room allocations, billing, and guest profiles accurately.
• Coordinating with Housekeeping, Concierge, Bell Desk, Reservations, Guest Relations, and other hotel departments.
• Maintaining accurate records in the property-management system.
• Communicating hotel facilities, services, policies, and local information clearly.
• Identifying opportunities to enhance the guest experience and promote hotel services.
• Handling confidential guest information professionally and discreetly.
• Supporting smooth front-office operations during busy periods.
• Following Jumeirah's grooming, appearance, safety, and service standards.
• Demonstrating cultural awareness when assisting guests from different countries and backgrounds.

What you already have...

• Previous experience as a Receptionist, Front Desk Agent, Guest Service Agent, Guest Relations Agent, or similar front-office professional.
• Experience in a luxury or ultra-luxury hotel, resort, branded residence, or comparable high-end hospitality environment.
• Strong exposure to guest service, VIP service, and international clientele.
• Excellent spoken and written English communication skills.
• One additional language at C1 level.
• Preferred additional languages include Russian, Spanish, French, Italian, German, Dutch, Greek, Portuguese, Mandarin/Chinese, and Japanese.
• Excellent grooming and professional presentation.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work in a fast-paced, multicultural, guest-facing environment.
• Availability to work shifts, weekends, and public holidays.
• A clear, professional photograph must be included on the CV.
• Candidates must be eligible to work in the UAE or be willing to relocate.