Receptionist

Client of WhiteCrow Research; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Jumeirah in Dubai is seeking a Receptionist/Front Desk Agent to warmly welcome guests, check-in and check-out, and provide personalized service to luxury VIP and international guests. You will handle reservations, billing, and guest profiles while coordinating with Housekeeping, Concierge, and other departments.

Fluent English is required, plus one additional language at C1 level. The role demands professional presentation, cultural awareness, and the ability to work in a fast-paced,

Qualifications

• Previous experience as a Receptionist, Front Desk Agent, Guest Service Agent, Guest Relations Agent, or similar front-office professional.
• Experience in a luxury or ultra-luxury hotel, resort, branded residence, or comparable high-end hospitality environment.
• Excellent spoken and written English communication skills.
• One additional language at C1 level.
• Candidates must be eligible to work in the UAE or be willing to relocate.

Responsibilities

• Welcome and professionally engage guests upon arrival.
• Complete check-in and check-out procedures accurately and efficiently.
• Provide personalized service to luxury VIP and international guests.
• Manage guest requests, questions, complaints, and service-recovery situations.
• Handle reservations, room allocations, billing, and guest profiles accurately.
• Coordinate with Housekeeping, Concierge, Bell Desk, Reservations, Guest Relations and other hotel departments.
• Maintain accurate records in the property-management system.
• Communicate hotel facilities, services, policies and local information clearly.
• Identify opportunities to enhance the guest experience and promote hotel services.
• Handle confidential guest information professionally and discreetly.
• Support smooth front-office operations during busy periods.
• Follow Jumeirah's grooming, appearance, safety and service standards.
• Demonstrate cultural awareness when assisting guests from different countries and backgrounds.

Skills

English proficiency

Additional language (C1)

Interpersonal skills

Problem solving

Job description

Responsibilities

• Welcome and professionally engage guests upon arrival
• Complete check-in and check-out procedures accurately and efficiently
• Provide personalized service to luxury VIP and international guests
• Manage guest requests questions complaints and service-recovery situations
• Handle reservations room allocations billing and guest profiles accurately
• Coordinate with Housekeeping Concierge Bell Desk Reservations Guest Relations and other hotel departments
• Maintain accurate records in the property-management system
• Communicate hotel facilities services policies and local information clearly
• Identify opportunities to enhance the guest experience and promote hotel services
• Handle confidential guest information professionally and discreetly
• Support smooth front-office operations during busy periods
• Follow Jumeirah s grooming appearance safety and service standards
• Demonstrate cultural awareness when assisting guests from different countries and backgrounds

Requirements

• Previous experience as a Receptionist, Front Desk Agent, Guest Service Agent, Guest Relations Agent, or similar front-office professional.
• Experience in a luxury or ultra-luxury hotel, resort, branded residence, or comparable high-end hospitality environment.
• Strong exposure to guest service, VIP service, and international clientele.
• Excellent spoken and written English communication skills.
• One additional language at C1 level.
• Preferred additional languages include Russian, Spanish, French, Italian, German, Dutch, Greek, Portuguese, Mandarin/Chinese, and Japanese.
• Excellent grooming and professional presentation.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work in a fast-paced, multicultural, guest-facing environment.
• Availability to work shifts, weekends, and public holidays.
• A clear, professional photograph must be included on the CV.
• Candidates must be eligible to work in the UAE or be willing to relocate.