SCH Front of House Receptionist

GEMS Education; United Arab Emirates; On-site; Confidential; Full time

Job summary

GEMS Education is seeking a Receptionist to join the Front of House team. The role involves providing comprehensive information on school operations—location, curriculum, admissions, tours—and delivering high-quality customer service to callers and visitors.

You will respond to inquiries, direct calls to the right staff, welcome guests, manage a caller/visitor database, and support administrative tasks while upholding GEMS policies and conduct.

Qualifications

• Bachelor’s degree in any discipline is required.
• Minimum of one year experience as a receptionist or in a customer service role.
• Excellent verbal and written communication skills; able to communicate clearly with diverse audiences.

Responsibilities

• Provide full information on location, curriculum, admission procedures, tours, and other school details to ensure quality customer service for callers and visitors.
• Respond to telephone calls and inquiries politely and direct to appropriate personnel.
• Greet visitors warmly and provide a positive welcome to the school.
• Maintain a caller/visitor database and support lead generation efforts.
• Perform administration and secretarial tasks to support the Front of House team.
• Adhere to GEMS policies, procedures and codes of conduct.
• Attend staff meetings and participate in committees as required.

Skills

Effective communicator

Interpersonal skills

Bilingual candidate preferred

Education

Bachelor’s Degree in any discipline

Tools

Microsoft Office

Job description

• Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
• Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
• Attend staff meetings and serve on committees as required.

Job Description

Receptionist

• Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
• Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
• Attend staff meetings and serve on committees as required.

Skills Description

Expected Qualifications

• Bachelor’s Degree in any discipline

Expected Experience

• A minimum one year experience working as a receptionist or in a customer service focused role.
• Effective communicator (written and spoken)
• Interpersonal skills, able to operate in a diverse environment

Job-Specific Knowledge & Skills

• Ability to multi-task and cope with peaks of demand
• Proficient secretarial and computer skills
• Bilingual candidate preferred
• Advanced user of Microsoft Office an advantage

GEMS Safeguarding

GEMS Education is committed to safeguarding and promoting the welfare of children and young people. We are dedicated to creating safe, supportive, and inclusive learning environments where students can thrive, and we expect all employees, volunteers, and partners to share this commitment.

As part of our safer recruitment practices, all successful applicants will be subject to comprehensive pre-employment checks, including verification of identity, qualifications, employment history, professional references, and criminal record checks from all countries of residence and employment, in line with local and international safeguarding requirements. These checks may include enhanced disclosure, prohibition, barring, and overseas police clearance checks where applicable. We are committed to recruiting individuals who uphold the highest standards of professional conduct and child protection.