Registrar

GEMS Education; Dubai; On-site; Confidential; Full time

Job summary

GEMS Metropole School in Dubai is seeking a skilled Registrar to engage with prospective parents, explain admission procedures, curriculum, fee structure and regulations to secure enrolments.

You will manage enrolment targets, maintain the student information system, oversee re-enrolment, registration, and waiting lists, and prepare reports for the Principal and corporate office.

Qualifications

• Bachelor's degree from a reputed university is desirable (BA or BSc).
• Minimum two years in a customer service focused role.
• Proven success with meeting sales targets is mandatory; ability to influence the team to deliver quality results and meet sales targets consistently is critical.
• Relationship management experience – able to build and influence professional relationships with peer group as well as parental community.
• Effective communicator (written and spoken).
• Interpersonal skills, able to operate in a diverse environment.

Responsibilities

• Maintain an accurate record of all places available at the school and an up to date waiting list that details students who wish to be enrolled and have passed any necessary placement tests.
• Update, maintain and manage the student information database ensuring that up to date information is available on a daily basis.
• Ensure annual enrolment processes such as; the re-enrolment process, Parent School Contract and registration of students, is completed within the agreed timetable.
• Prepare reports for the School Principal/CEO and the corporate office reflecting; the current enrolments, waiting lists, status of vacant seats and current conversion data.
• Registrars should meet regularly with the Principal of the school to discuss the reports and assist the school with student number projections.
• If necessary, collaborate with School Principal, SLT and other members of the FOH to be able to develop and implement enrolment strategies in order to achieve budget enrolment numbers at the school.
• Maintain and create files for all new applicant, new students, current student, exiting students and alumni and complete all exit documentation for students withdrawing from the school.
• Be fully versed in all the rules and regulations of the Ministry of Education, KHDA and other relevant governing bodies to ensure compliance during the admission process.
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times and ensure all audit items are addressed in a timely manner.

Skills

Customer service

Sales targets

Communication skills

Interpersonal skills

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description:

Job Description

GEMS Metropole School is seeking a skilled and motivated Registrar to join our school. This is an exciting opportunity to play a key role in meeting with prospective parents to explain admission procedures, curriculum, fee structure and regulations in order to ensure prospective parents enrol their children at the school.

Job Purpose

Manage student enrolment numbers to meet or exceed the school specific enrolment budget consistently throughout the academic year and ensuring all students registered in accordance with the GEMS Enrolment Process and the specific governing body (such as KHDA).

Job Responsibilities

• Maintain an accurate record of all places available at the school and an up to date waiting list that details students who wish to be enrolled and have passed any necessary placement tests. Registrar’s should aim to have 50 students per year group, fully assessed waiting to be placed.
• Update, maintain and manage the student information database ensuring that up to date information is available on a daily basis.
• Ensure annual enrolment processes such as; the re-enrolment process, Parent School Contract and registration of students, is completed within the agreed timetable.
• Prepare reports for the School Principal/CEO and the corporate office reflecting; the current enrolments, waiting lists, status of vacant seats and current conversion data. Registrars should meet regularly with the Principal of the school to discuss the reports and assist the school with student number projections.
• If necessary, collaborate with School Principal, SLT and other members of the FOH to be able to develop and implement enrolment strategies in order to achieve budget enrolment numbers at the school.
• Maintain and create files for all new applicant, new students, current student, exiting students and alumni and complete all exit documentation for students withdrawing from the school.
• Be fully versed in all the rules and regulations of the Ministry of Education, KHDA and other relevant governing bodies to ensure compliance during the admission process.
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times and ensure all audit items are addressed in a timely manner.

Skills Description

Expected Qualifications

• Bachelors Degree from a reputed university is desirable (BA or BSc).

Expected Experience

• A minimum two years in a customer service focused role.
• Proven success with meeting sales targets is mandatory; ability to influence the team to deliver quality results and meet sales targets consistently is critical.
• Relationship management experience – able to build and influence professional relationships with peer group as well as parental community.
• Effective communicator (written and spoken).
• Interpersonal skills, able to operate in a diverse environment.

Job-Specific Knowledge & Skills

• Analytical Thinking.
• Team Management.
• Exceptional time management skills - ability to multi-task and cope with peaks of demand.
• Advanced user of Microsoft Office and able to utilise technology well to present facts to the management.
• Able to manage a diverse team’s performance and relationships.

GEMS Safeguarding

GEMS Education is committed to safeguarding and promoting the welfare of children and young people. We are dedicated to creating safe, supportive, and inclusive learning environments where students can thrive, and we expect all employees, volunteers, and partners to share this commitment.

As part of our safer recruitment practices, all successful applicants will be subject to comprehensive pre-employment checks, including verification of identity, qualifications, employment history, professional references, and criminal record checks from all countries of residence and employment, in line with local and international safeguarding requirements. These checks may include enhanced disclosure, prohibition, barring, and overseas police clearance checks where applicable. We are committed to recruiting individuals who uphold the highest standards of professional conduct and child protection.