Receptionist

beyondgrad; Dubai; On-site; AED 42,000 - 60,000; Full time

Job summary

Palazzo Versace Dubai is seeking a motivated Front Office professional to welcome guests and manage check-in/check-out with a high standard of service. You will provide information about facilities and local attractions, and coordinate with departments to resolve guest requests promptly.

Ideal candidates have Front Office or Reception experience, excellent communication, and a professional appearance. English proficiency is essential, additional languages are a plus, and flexibility to work

Qualifications

• Previous Front Office or Reception experience in a hotel is preferred.
• Excellent communication and interpersonal skills.
• Good command of English; additional languages are an advantage.
• Guest-focused, professional, and well-presented.
• Flexible to work shifts, weekends, and public holidays.

Responsibilities

• Welcome and assist guests in a warm, professional, and personalized manner.
• Handle check-in, check-out, room assignments, and guest requests efficiently.
• Provide accurate information about hotel facilities, services, and local attractions.
• Address guest concerns and coordinate with relevant departments to ensure prompt resolution.
• Maintain accurate guest records and follow Front Office procedures.
• Handle payments and ensure all transactions are processed accurately.
• Maintain high standards of grooming, service, and professionalism at all times.

Skills

Front Office experience

Customer service

English proficiency

Interpersonal skills

Flexibility

Job description

Palazzo Versace Dubai is a luxury 5-star hotel located along the historic Dubai Creek, bringing the distinctive Versace lifestyle and Italian-inspired design into an exceptional hospitality experience. The hotel features 215 elegantly designed rooms and suites, 169 residences, multiple award-winning dining destinations, and beautifully landscaped pools and leisure facilities. As part of Palazzo Hospitality, Palazzo Versace Dubai is committed to delivering exceptional guest experiences through personalized service, attention to detail, and genuine hospitality. Our diverse team represents a wide range of nationalities and cultures, creating an international and dynamic working environment. Joining Palazzo Versace Dubai provides students, graduates, and hospitality professionals with the opportunity to gain valuable international experience while working in a luxury hotel environment in one of the world's leading hospitality destinations.

Key Responsibilities

• Welcome and assist guests in a warm, professional, and personalized manner.
• Handle check-in, check-out, room assignments, and guest requests efficiently.
• Provide accurate information about hotel facilities, services, and local attractions.
• Address guest concerns and coordinate with relevant departments to ensure prompt resolution.
• Maintain accurate guest records and follow Front Office procedures.
• Handle payments and ensure all transactions are processed accurately.
• Maintain high standards of grooming, service, and professionalism at all times.

Requirements

• Previous Front Office or Reception experience in a hotel is preferred.
• Excellent communication and interpersonal skills.
• Good command of English; additional languages are an advantage.
• Guest-focused, professional, and well-presented.
• Flexible to work shifts, weekends, and public holidays.