F&B Guest Ambassador

beyondgrad; Dubai; On-site; AED 39,000 - 84,000; Full time

Job summary

Palazzo Versace Dubai, a luxury 5-star hotel along the historic Dubai Creek, invites talented hospitality professionals to join a diverse, international team. You will welcome guests, assist with reservations, seating, and ensure VIP details are communicated to the team, delivering a personalized arrival experience.

The role requires excellent communication, a passion for service, strong organizational skills, and the ability to work flexible shifts, including weekends and holidays in a

Qualifications

• Excellent communication and interpersonal skills.
• Passion for delivering personalized service and creating memorable guest experiences.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong problem-solving and complaint-handling skills with a professional and composed approach.
• Good command of English; additional languages are an advantage.
• Flexible and able to work shifts, weekends, and public holidays in a fast-paced luxury hospitality environment.

Responsibilities

• Welcome, acknowledge, and professionally engage with guests, creating a warm and personalized arrival experience.
• Manage reservations, walk-ins, waiting lists, table allocations, and seating arrangements efficiently.
• Escort guests to their tables and ensure all guest preferences, VIP details, and special occasions are communicated to the team.
• Maintain strong knowledge of menus, promotions, outlet concepts, operating hours, and hotel facilities to confidently assist guests.
• Proactively anticipate guest needs, handle requests and feedback, and ensure appropriate follow-up.
• Coordinate closely with F&B and other hotel departments to ensure a seamless and consistent guest experience.
• Support the Restaurant Manager with daily operations and guest flow.
• Maintain impeccable grooming, presentation, cleanliness, and compliance with luxury hotel service standards at all times.

Skills

Excellent communication

Interpersonal skills

Customer service

Organizational skills

Problem solving

English proficiency

Shift flexibility

Job description

Palazzo Versace Dubai is a luxury 5-star hotel located along the historic Dubai Creek, bringing the distinctive Versace lifestyle and Italian-inspired design into an exceptional hospitality experience. The hotel features 215 elegantly designed rooms and suites, 169 residences, multiple award-winning dining destinations, and beautifully landscaped pools and leisure facilities. As part of Palazzo Hospitality, Palazzo Versace Dubai is committed to delivering exceptional guest experiences through personalized service, attention to detail, and genuine hospitality. Our diverse team represents a wide range of nationalities and cultures, creating an international and dynamic working environment. Joining Palazzo Versace Dubai provides students, graduates, and hospitality professionals with the opportunity to gain valuable international experience while working in a luxury hotel environment in one of the world's leading hospitality destinations.

Key Responsibilities:

• Welcome, acknowledge, and professionally engage with guests, creating a warm and personalized arrival experience.
• Manage reservations, walk-ins, waiting lists, table allocations, and seating arrangements efficiently.
• Escort guests to their tables and ensure all guest preferences, VIP details, and special occasions are communicated to the team.
• Maintain strong knowledge of menus, promotions, outlet concepts, operating hours, and hotel facilities to confidently assist guests.
• Proactively anticipate guest needs, handle requests and feedback, and ensure appropriate follow-up.
• Coordinate closely with F&B and other hotel departments to ensure a seamless and consistent guest experience.
• Support the Restaurant Manager with daily operations and guest flow.
• Maintain impeccable grooming, presentation, cleanliness, and compliance with luxury hotel service standards at all times.

Requirements Candidate Requirements:

• Excellent communication and interpersonal skills, with a confident and welcoming personality.
• Passion for delivering personalized service and creating memorable guest experiences.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong problem-solving and complaint-handling skills with a professional and composed approach.
• Good command of English; additional languages are an advantage.
• Flexible and able to work shifts, weekends, and public holidays in a fast-paced luxury hospitality environment.