Receptionist

AccorHotels Middle East; Dubai; On-site; AED 40,000 - 60,000; Full time

Benefits offered by this job

Employee benefit card with discounted rates

Learning programs available

Opportunities for career development

Job summary

AccorHotels Middle East is seeking a dedicated Front Office Associate in Dubai to manage guest registrations and ensure customer satisfaction. This role involves handling check ins, check outs, and resolving guest inquiries efficiently.

The ideal candidate should hold a University Degree in Hotel Management with at least one year of experience in a similar position at a 4-5 star hotel. Enjoy a range of employee benefits and opportunities for career growth within a global network.

Qualifications

• Minimum 1 year in a similar role in a 4-5 star Hotel.
• Ability to resolve guest complaints efficiently.
• Knowledge of hotel operational procedures.

Responsibilities

• Register and process check in for all arrivals.
• Handle guest check outs efficiently and professionally.
• Update guest information into the computer after check in.

Skills

Customer service

Cashiering duties

Problem-solving

Communication

Education

University Degree in Hotel Management

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Register and process check in for all arrivals.
• Handle guest check outs efficiently and professionally.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message, mail and package to Guests.
• Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
• Handle safe deposit boxes in a accordance with policies and procedures.
• Report any unusual occurrences or requested to manager.
• Be aware of the hotel accident Prevention Policies.
• Ensure the cleanliness and neatness of front office area.
• Ensures that all guests are greeted on arrival & departure of the hotel.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily.
• Check Hotel situation, occupancy, functions, groups, VIPs
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
• Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
• Review and update Logbook
• Check equipments
• Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
• Oversee the day to day operations
• Report regularly on happening to Asst. FO/FOM
• Fire Procedure
• First Aid Procedures
• Handle guest complaints and report to manager

Qualifications

• University Degree in Hotel Management
• Minimum 1 year in a similar role in 4-5 star Hotel

Additional Information

• What is in it for you:
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21