Receptionist

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 45,000 - 89,000; Full time

Benefits offered by this job

Competitive Salary

Duty Meals provided

Vacation tickets

Medical Insurance Provided

Job summary

Rixos Premium Dubai JBR is seeking a front desk agent to welcome guests, check them in/out, and handle reservations with professionalism. You will manage guest profiles, process payments, and coordinate with other departments to ensure an exceptional stay.

The role requires fluency in English, with Russian and Arabic as an asset. Prior Front Office experience and familiarity with Opera Cloud PMS are advantageous. Flexible shifts, including nights and weekends, are expected.

Qualifications

• Fluent in English; additional language Russian/Arabic highly desirable.
• Experience in Front Office, Reception, or Customer Service is required or preferred.
• Basic computer skills and familiarity with hotel PMS systems are a plus.

Responsibilities

• Welcome guests and manage smooth check-in and check-out following Rixos standards.
• Handle reservations, room assignments, guest profiles, payments, and settlements.
• Coordinate with departments to ensure guest satisfaction and maintain security and records.

Skills

Fluent English

Russian language

Arabic language

Front Office experience

Guest service skills

Education

High school diploma or equivalent

Diploma/Degree in Hospitality or Tourism

Tools

Opera Cloud PMS

Job description

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.

Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.

Salaries And Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

Welcome guests and manage smooth check-in and check-out procedures following Rixos Standards. Handle reservations, room assignments, and guest profile updates. Process payments, cashiering, foreign currency exchange, and guest account settlements. Provide exceptional customer service by responding promptly to guest requests and resolving concerns. Issue and control room key cards while maintaining guest security. Coordinate with other departments to ensure guest satisfaction. Assist with guest messages, mail, packages, and business center services when required. Maintain knowledge of hotel rates, packages, promotions, and reservation procedures. Follow hotel policies for cash handling, safe deposit boxes, and safety standards. Monitor daily arrivals, departures, occupancy, VIP guests, and special requests. Maintain accurate shift handovers, logbooks, and operational records. Ensure the front office area remains clean, organized, and welcoming at all times.

Qualifications

• High school diploma or equivalent; Diploma/Degree in Hospitality or Tourism is an advantage.
• Fluent in English; additional language skills Russian, Arabic is compulsory.
• Previous experience in Front Office, Reception, or Customer Service, preferably in a hotel.
• Excellent communication and interpersonal skills.
• Friendly, professional, and guest-focused attitude.
• Strong organizational and multitasking abilities.
• Basic computer skills; experience with hotel PMS/Opera Cloud is an advantage.
• Ability to handle cash and payment transactions accurately.
• Willingness to work flexible shifts, including weekends, holidays, and night shifts.