Receptionist

Ennismore; Abu Dhabi; On-site; AED 39,000 - 67,000; Full time

Benefits offered by this job

Duty meals provided

Vacation tickets

Medical insurance

Job summary

Ennismore's Rixos Marina Abu Dhabi is seeking a professional receptionist to warmly welcome guests and manage front desk operations with efficiency and care.

You will handle calls, schedule appointments, process check-ins/check-outs, and maintain accurate records while supporting the team with administrative tasks and maintaining confidentiality in a fast-paced luxury hotel environment.

Qualifications

• Proven experience in a receptionist/front desk role in a professional environment.
• Strong organizational and time management skills.
• Excellent verbal and written communication with professional etiquette.
• Proficiency with computer systems and MS Office.
• Multilingual abilities, Arabic and English preferred.

Responsibilities

• Greet visitors and guests warmly, creating a positive first impression.
• Answer, screen, and direct incoming calls with clarity and courtesy.
• Manage appointment scheduling and calendars, coordinate meetings and room bookings.
• Process visitor check-ins/check-outs and maintain records.
• Handle cash transactions and maintain accurate financial records.
• Perform data entry and maintain organized filing systems.
• Respond promptly to inquiries and address diverse needs.
• Provide information about services, facilities, and local recommendations.
• Collaborate with team members across departments and relay feedback.
• Maintain confidentiality and discretion for sensitive information.
• Monitor and maintain a welcoming reception area.
• Assist with mail, documents, and general office tasks.

Skills

Front desk experience

Customer service

Multilingual abilities

MS Office proficiency

Protel PMS experience

Education

High school diploma

Tools

Protel PMS

Job description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.

Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.

SALARIES AND BENEFITS

• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

We're looking for a professional and welcoming Receptionist to join our team in Abu Dhabi, United Arab Emirates. As the first point of contact for our organization, you'll be the friendly face that sets the tone for every visitor and caller. In this role, you'll manage front desk operations with efficiency, warmth, and attention to detail, ensuring a positive experience for all guests and clients while supporting the broader team with administrative excellence.

• Welcome and greet all visitors, clients, and guests with genuine warmth and professionalism, creating a positive first impression
• Answer, screen, and direct incoming calls with clarity and courtesy, ensuring messages are accurately recorded and promptly delivered
• Manage appointment scheduling and maintain organized calendars for team members, coordinating meetings and room bookings
• Process visitor check-ins and check-outs, maintaining accurate records and ensuring compliance with organizational protocols
• Handle cash transactions, process payments, and maintain accurate records of financial transactions with meticulous attention to detail
• Perform data entry tasks with precision, updating databases and maintaining organized filing systems (both digital and physical)
• Respond promptly to client inquiries and requests, demonstrating flexibility and problem-solving skills to address diverse needs
• Provide information about company services, facilities, and local recommendations to enhance the visitor experience
• Collaborate with team members across departments, communicating important feedback, requests, and concerns to ensure seamless operations
• Maintain confidentiality and discretion regarding sensitive company and client information at all times
• Monitor and maintain the reception area, ensuring it remains clean, organized, and welcoming
• Assist with administrative tasks including mail distribution, document preparation, and general office support as needed

Qualifications

• Proven experience in a receptionist, front desk, or customer-facing role in a professional environment
• Exceptional attention to detail with strong organizational and time management skills
• Excellent verbal and written communication abilities with professional phone etiquette
• Proficiency with computer systems, MS Office applications, and reception/PMS software (experience with Protel or similar systems is a plus)
• Demonstrated ability to multitask and prioritize effectively in a fast-paced environment
• Strong interpersonal skills with a friendly, empathetic, and collaborative approach
• Ability to remain calm, composed, and professional when handling multiple requests simultaneously
• Reliable cash handling experience and accuracy with financial transactions
• Professional appearance and presentation standards
• Commitment to maintaining confidentiality and discretion in all matters
• Flexibility and adaptability to changing priorities and organizational needs
• Multilingual abilities (Arabic, English, and additional languages preferred, particularly relevant to the Abu Dhabi market)
• Familiarity with UAE business culture and local market knowledge (preferred)
• High school diploma or equivalent; additional administrative certification is a plus
• Willingness to support team members and contribute to a collaborative, inclusive workplace culture