Reception Team Leader

Premier Inn Hotels LLC; Dubai; On-site; AED 78,000 - 134,000; Full time

Benefits offered by this job

Competitive salary package

Medical insurance (including dental)

Air tickets and work-life balance

Career development opportunities

Promote from within culture

Job summary

Premier Inn Hotels LLC in Dubai is seeking a proactive Front Office Supervisor to lead a branded hotel reception team. You will oversee check-in and check-out, manage guest payments, maintain accuracy of reports, and ensure a warm, high-quality service standard.

You have at least 1 year of leadership experience in a branded hotel, solid knowledge of Opera PMS and Microsoft Office, and excellent English (Arabic a plus). A fast-paced environment rewards accuracy and teamwork.

Qualifications

• Passion for great customer service
• Advanced English language
• Arabic language is a plus
• Flexible, agile and able to work under pressure
• Proactive and excellent organizational skills
• Ability to lead a team in a customer-oriented environment
• Attention to detail
• Experience leading a reception team in a branded hotel
• Knowledge of Opera (PMS) and Microsoft Office

Responsibilities

• Train and coach colleagues to deliver exceptional service
• Create a warm welcoming experience and build rapport with repeat customers while following brand standards
• Answer calls promptly and clearly in a polite manner
• Manage guest feedback and escalations effectively
• Handle payments according to cash-handling procedures and close shifts
• Manage and update reservations through Opera
• Set up front office procedures and train the team
• Resolve guest issues quickly to maintain high service quality
• Keep informed about promotions, room prices, activities and events for guests
• Identify corporate leads and online mentions

Skills

Customer service

Team leadership

English proficiency

Organizational skills

Attention to detail

Stress management

Multitasking

Data entry

Guest relations

Tools

Opera PMS

Microsoft Office

Job description

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment With a keen eye for detail you will not miss a step in the procedures Managing payments will be second nature and you will have excellent data entry skills to support accurate reports

What will I be doing

• Train guide and coach your fellow colleagues to deliver exceptional service
• Creating a warm welcoming experience building a great rapport with repeat customers ensuring you and the team follow check in and check out brand standards and procedures
• Answer telephone calls promptly and clearly in a polite and helpful manner
• Ensure that guest feedback and any escalations are managed effectively
• Ensure that payments are dealt with according to the company s cash handling procedures and that shifts are effectively closed and successfully handed over to the next shift
• Manage and update all reservations and requests through Opera
• Set up train the team and implement the front office procedures and practices
• Build a good rapport with guests and resolve any issues quickly to maintain high quality customer service
• Keep abreast of all promotions room prices activities and events in the surrounding area to give accurate information to guests
• Identify corporate leads and driving online name mentions

Requirements

• A passion for great customer service
• Advanced English language
• Arabic language is a plus
• Flexible agile and able to work under pressure
• Proactive and excellent organizational skills
• Ability to work and lead a teamCustomer-oriented approach
• Attention to detail
• Experience You will be likely to have minimum of 1year experience leading a reception team of a branded hotel
• Knowledge of Opera PMS
• Computer Literate Microsoft Office
• A passion for great customer service
• Advanced English language.
• Arabic language is a plus
• Flexible, agile and able to work under pressure.
• Proactive and excellent organizational skills.
• Ability to work and lead a teamCustomer-oriented approach
• Attention to detail
• Experience You will be likely to have minimum of 1year experience leading a reception team of a branded hotel.
• Knowledge of Opera (PMS) Computer Literate Microsoft Office

Benefits

• We offer a competitive salary package
• medical insurance which includes dental
• air tickets and hours which offer you a work life balance
• Along with this we have many examples of how those that work with us have grown and developed their career throughout our company
• So if you are committed and driven and want to develop into other areas then we will support you to do this
• We employ people that not only believe in our values but also have the passion to live and breathe them and always put the customer in the heart of everything we do

We want Premier Inn to be a place where people s skills and careers grow as fast as we do A place where everyone has the opportunities to develop and achieve their dreams We put emphasis on a promote from within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then