Arabic Receptionist - Barsha Heights

Premier Inn Hotels LLC (UAE); Dubai; On-site; AED 36,000 - 60,000; Full time

Benefits offered by this job

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Work-life balance

Job summary

Premier Inn Hotels LLC (UAE) in Dubai is seeking a friendly Hotel Receptionist to welcome guests and support check-in/out processes. You will handle payments, maintain records and coordinate with teams to ensure smooth service while upholding our brand standards.

The ideal candidate has at least 1 year of front desk experience, knowledge of Opera PMS, and fluent Arabic. A customer-focused approach and strong organizational skills are essential for success in a fast-paced environment.

Qualifications

• Minimum 1 year of experience as hotel receptionist.
• Knowledge of Opera PMS.
• Arabic language proficiency (speaking, reading and writing).

Responsibilities

• Greet and welcome guests and respond to inquiries in line with brand standards.
• Provide information on promotions, room prices, activities and local events.
• Process reservations, cancellations and payments accurately following procedures.
• Identify corporate leads and build relationships.
• Encourage online reviews and capture guest feedback for service improvement.
• Perform general office duties and manage communications to support reception.
• Maintain stock of reception supplies and stationery.
• Coordinate with all departments to fulfill guest requests and handle complaints.
• Ensure guest safety according to hotel guidelines.

Skills

Customer service

Attention to detail

Flexible and able to work under压力

Tools

Opera PMS

Job description

Dubai, United Arab Emirates | Posted on 28/10/2026

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

Main responsibilities

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest’s feedback and explore options for improvement
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
• Ensure safety of all guest in line with the safety procedures and guideline.

Requirements

• Customer-oriented approach
• Strong attention to details
• Flexible, agile and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests

You must have /be-

• Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
• Knowledge of Opera (PMS
• Arabic Language- speaking,writing and reading

We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.