Reception supervisor/Associate Manager

Jobsatdubai; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Paid Annual Leave

Medical Insurance

Travel Ticket

Family Status

Job summary

Jobsatdubai is seeking a Reception Supervisor/Associate Manager in Dubai. The role includes supervising the reception area and managing service advisors to ensure quality customer service while meeting company standards.

The ideal candidate will have a Diploma Degree in IT/BA, at least 5 years experience in auto-body shops in the UAE, and excellent communication skills in both English and Arabic. Benefits include paid annual leave and medical insurance.

Qualifications

• 5 years experience in Auto-Body shops in UAE.
• Smart appearance required.
• Valid UAE Driving license.

Responsibilities

• Supervises reception area for proper flow & operations.
• Organizes reception area to fulfill principal standards & requirements.
• Monitors service advisors’ performance to meet set targets.

Skills

Excellent communication skills in English

Excellent communication skills in Arabic

High managing skills

Ability to work under pressure

Excellent relationship Management

Education

Diploma Degree in IT/BA or equivalent

Job description

Reception supervisor/Associate Manager

Job Description

• Supervises reception area for proper flow & operations.
• Organize reception area to fulfill principal standards & requirements
• Monitor service advisors’ performance to meet set targets & objectives by Service Manager.
• Trains service advisors to apply customer care steps advised by Company & Principal.
• Suggests ideas & plans to enhance customer satisfaction level.
• Prepares & submits reports required by Service Manager taking into consideration deadlines.
• Follow & solve customers’ complaints escalated by service advisors.

Requirements

• Diploma Degree in IT/BA or any equivalent majority.
• 5 years experience inAuto- Body shops in UAE
• Excellent communication skills in English & Arabic
• Smart appearance
• High managing skills to drive employees’ engagement & motivation.
• Ability to work under pressure and handle multiple tasks.
• Excellent relationship Management with Insurance Co / B2B & Customers.
• Valid UAE Driving license

Benefits

• Paid Annual Leave
• Medical Insurance
• Travel Ticket
• Family Status
• T&C applied as per group policy