Luxury F&B Reception Manager – Italian & Seafood

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Salary in Dirhams (AED)

Healthcare package

Life insurance

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island is seeking a Reception Manager for our Italian & Seafood Restaurant to lead pre-arrival guest communications, reservations, and VIP experiences as part of the Food & Beverage team. You will drive guest satisfaction with Forbes Travel Guide–level service and supervise the front-of-house reception staff.

The ideal candidate has 3–5 years in high-end hospitality, outstanding English communication, and additional language skills to engage a diverse clientele.

Qualifications

• At least 3–5 years in front-of-house or reception management in luxury hospitality.
• Fluent English (verbal and written) with professional guest interaction.
• Additional language skills (Arabic, Russian, French, Spanish, Japanese, Chinese, or Italian) are highly valued.
• Experience in international hospitality environments preferred.
• Familiarity with Forbes Travel Guide 5‑Star service standards and SevenRooms recommended.

Responsibilities

• Proactively manage pre-arrival guest communication, reservations, preferences, special requests, and VIP arrangements.
• Review guest profiles to anticipate needs and deliver personalized service.
• Coordinate VIP experiences with management, culinary, and service teams.
• Ensure a warm, polished arrival experience aligning with Wynn standards.
• Oversee reservations, waitlists, walk-ins, and queue management in relevant systems.

Skills

Reception management

Customer service leadership

Communication skills

Tools

SevenRooms

Job description

Wynn Al Marjan Island is seeking a Reception Manager for our Italian & Seafood Restaurant to lead pre-arrival guest communications, reservations, and VIP experiences as part of the Food & Beverage team. You will drive guest satisfaction with Forbes Travel Guide–level service and supervise the front-of-house reception staff.

The ideal candidate has 3–5 years in high-end hospitality, outstanding English communication, and additional language skills to engage a diverse clientele.