Reception / Call Center Specialist

applydubaijob.com; Dubai; On-site; AED 39,000 - 73,000; Full time

Job summary

Dr. Firas Dental & Orthodontic Center LLC OPC is hiring a Reception / Call Center Specialist for our Abu Dhabi clinic. You will manage front desk operations, route calls, register patients, schedule appointments, and deliver frontline customer service in a fast-paced healthcare setting.

The role requires bilingual Arabic/English fluency, prior front desk or call center experience, and preferred exposure to healthcare facilities. Join us to ensure smooth patient flow and accurate record-keeping.

Qualifications

• Dual fluency in Arabic and English (spoken and written).
• Front desk, reception, customer service, or call center experience.
• Healthcare clinic, dental clinic, or hospital exposure preferred.

Responsibilities

• Greet patients at front desk and manage check-in procedures.
• Handle high-volume calls, answer inquiries, and address routine questions.
• Schedule, confirm, reschedule, and update patient appointments with practitioners.
• Register new patient files, update details, and maintain accurate records in the clinic system.
• Maintain patient confidentiality and perform administrative duties.

Skills

Arabic & English fluency

Front desk experience

Customer service

Multitasking

Tools

Microsoft Office

Clinic scheduling systems

Job description

Job Title: Reception / Call Center Specialist

Company: Dr. Firas Dental & Orthodontic Center LLC OPC

Location: Abu Dhabi, United Arab Emirates

Employment Type: Full Time

Salary Range: AED 3,500 – AED 6,500 per month (Estimated)

Candidate Prerequisites

• Mandatory Dual Fluency in Spoken & Written Arabic & English
• Prior Front Desk, Patient Services, or Call Center Experience
• Healthcare or Dental Clinic Exposure Preferred
• Strong Multitasking & Communication Skills

Role Overview

Dr. Firas Dental & Orthodontic Center is hiring a Reception / Call Center Specialist for its clinic operations in Abu Dhabi. Serving as the primary point of contact, the role manages front desk operations, incoming call routing, patient registration, appointment scheduling across clinical teams, and front-line customer service within a fast-paced healthcare facility.

Key Responsibilities

• Greet patients upon arrival, deliver customer assistance, and manage smooth front-desk check-in procedures.
• Manage high-volume incoming telephone calls, answer patient inquiries, and address routine clinical questions.
• Schedule, confirm, reschedule, and update patient appointments while coordinating schedule availability with dental practitioners.
• Register new patient files, update personal details, and process accurate records in the clinic software system.
• Resolve patient service issues, maintain strict medical record confidentiality, and execute administrative duties.

Requirements & Qualifications

Language Proficiency: Mandatory full verbal and written fluency in both Arabic and English.

Work Experience: Proven front desk, reception, customer service, or call center experience (previous work within a dental clinic, medical center, or hospital environment is highly preferred).

Technical Mastery: Computer literacy with Microsoft Office applications, general data entry tools, and clinic appointment scheduling systems.

Core Competencies: Patient communication, schedule coordination, multitasking, file management, and professional service etiquette.