Quality Specialist - Amazon Now

Amazon.com; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

Amazon Now AE in Dubai is seeking a detail-oriented Quality Specialist for Meat, Seafood, Produce and Perishable items. You will partner with vendors and internal teams to ensure the highest quality standards across inbound, picking and packing, with daily audits and process improvements.

You will collaborate with store operations, vendor managers, and fulfillment partners to drive reductions in damaged or expired items and to improve customer satisfaction through rigorous quality control and

Qualifications

• Bachelor's degree required.
• Strong English communication skills (written and verbal).
• Able to work flexible schedule including weekends, nights, and holidays.
• At least 1 year of experience in Fresh Produce and Fresh Perishable category.

Responsibilities

• Review quality of Meat, Seafood, Fruits, Vegetables, Eggs and other perishables during inbound at stores, hubs and vendor sites.
• Reject damaged/defective items back to vendor.
• Annotate items rejected (by item and vendor, quantity).
• Audit quality during picking and packing by LPC associates.
• Monitor packaging standards during packing processes.
• Perform daily audits of bins and share weekly/daily reports with stakeholders.
• Train store and hub associates on quality, SOPs and packaging.
• Role may require weekend work but not exceed 40 hours per week.

Skills

Attention to detail

Interpersonal skills

Data reporting

Problem solving

Education

Bachelor's degree

Job description

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The Amazon Now (AE) is offering a role to own building new business from ground Zero.

Quality of Meat, Seafood, Produce and Perishable is a critical objective for Amazon Now (AE) business and one of the key differentiators for Amazon Now customers. Category Quality team is the one responsible for ensuring that we consistently meet and exceed on that high bar. As part of this team, your primary responsibility will be to assist vendors in optimizing their operations to meet and exceed the Amazon quality bar for Meat, Seafood, Produce and Perishable on a daily basis. Beyond day-to-day inspection, you will be expected to drive process improvement initiatives and actively participate in stakeholder meetings.

You will play a critical role in improving customer satisfaction metrics, bringing buying efficiency for Fresh produce, and reducing damage / expiry due to bad produce quality. This will require collaboration with various internal teams, including instock managers, vendor managers, store operation managers and fulfillment partners. The ideal candidate will have strong interpersonal and execution skills to handle daily operations and continuously drive process improvements and automation.

Key job responsibilities

• Review the quality of Meat, Seafood, Fruits, Vegetables, Eggs, and other perishable items during the inbound at Amazon stores, hubs and vendors sites
• Reject the damaged/defective items back to the vendor
• Make a note of the items rejected during the inbound (by item/by vendor, quantity)
• Audit the quality during picking & packing process performed by the LPC associates
• Monitor the Packaging standards during packing process
• Perform daily audit of Bins and share weekly/daily report with the stakeholders
• Train the store and hub associates on quality, SOPs and packaging.
• The role might require work over weekend but not exceeding 40 hours work week

Desired Traits

• Eye for details and operational excellence.
• Strong interpersonal skills, with a focus on building collaborative relationships.
• Detail-oriented with excellent accuracy in data handling and reporting.
• Problem-solving mindset, with the ability to identify and implement process improvements.
• Willingness to take the initiative, handle additional responsibilities, and travel as needed.
• Ability to remain calm under pressure and communicate clearly with internal and external stakeholders.

Basic Qualifications

• Bachelor's degree
• Experience in English-language communication skills, both written and verbal
• Work a flexible schedule including weekends, nights, and holidays
• At least 1 Year of prior work experience in Fresh Produce and Fresh Perishable category is mandatory

Preferred Qualifications

• PIC (Level 3) certificate
• HACCP Certificate
• ISO 22000, GMP

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.