Quality Specialist Amazon Now

Amazon; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

Amazon Now (AE) in Dubai seeks a Quality specialist for Meat, Seafood, Produce and Perishables to own the inbound quality program. You will partner with vendors, store operations and fulfillment to meet and exceed the Amazon quality bar and drive daily process improvements.

Responsibilities include reviewing inbound quality, rejecting damaged items to vendors, auditing packing, training staff on SOPs, and preparing weekly reports. Weekend work may be required with up to 40 hours per week.

Qualifications

• Bachelor's degree required with English-language communication skills.
• Experience in Fresh Produce and Fresh Perishable category is mandatory.
• HACCP/ISO certifications and PIC Level 3 are preferred.

Responsibilities

• Review quality of Meat, Seafood, Fruits, Vegetables, Eggs and perishables during inbound at stores, hubs and vendors.
• Reject damaged/defective items back to vendors and document rejections by item and vendor.
• Audit packing quality and monitor packaging standards during packing.
• Train staff on quality SOPs and prepare weekly/daily stakeholder reports.
• Collaborate with instock, vendor, store ops and fulfillment teams to improve quality.

Skills

Eye for details

Interpersonal skills

Data handling

Process improvement

Communication

Travel readiness

Education

Bachelor's degree

PIC Level 3 certificate

HACCP Certificate

ISO 22000 GMP

Job description

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery The Amazon Now (AE) is offering a role to own building new business from ground Zero.

Quality of Meat Seafood Produce and Perishable is a critical objective for Amazon Now (AE) business and one of the key differentiators for Amazon Now customers. Category Quality team is the one responsible for ensuring that we consistently meet and exceed on that high bar. As part of this team your primary responsibility will be to assist vendors in optimizing their operations to meet and exceed the Amazon quality bar for Meat Seafood Produce and Perishable on a daily basis. Beyond day-to-day inspection you will be expected to drive process improvement initiatives and actively participate in stakeholder meetings.

You will play a critical role in improving customer satisfaction metrics bringing buying efficiency for Fresh produce and reducing damage / expiry due to bad produce quality. This will require collaboration with various internal teams including instock managers vendor managers store operation managers and fulfillment partners. The ideal candidate will have strong interpersonal and execution skills to handle daily operations and continuously drive process improvements and automation.

Key job responsibilities

• Review the quality of Meat Seafood Fruits Vegetables Eggs and other perishable items during the inbound at Amazon stores hubs and vendors sites
• Reject the damaged/defective items back to the vendor
• Make a note of the items rejected during the inbound (by item/by vendor quantity)
• Audit the quality during picking & packing process performed by the LPC associates
• Monitor the Packaging standards during packing process
• Perform daily audit of Bins and share weekly/daily report with the stakeholders
• Train the store and hub associates on quality SOPs and packaging.

The role might require work over weekend but not exceeding 40 hours work week

Desired Traits:

• Eye for details and operational excellence.
• Strong interpersonal skills with a focus on building collaborative relationships.
• Detail-oriented with excellent accuracy in data handling and reporting.
• Problem-solving mindset with the ability to identify and implement process improvements.
• Willingness to take the initiative handle additional responsibilities and travel as needed.
• Ability to remain calm under pressure and communicate clearly with internal and external stakeholders.

• Bachelors degree
• Experience in English-language communication skills both written and verbal
• Work a flexible schedule including weekends nights and holidays
• At least 1 Year of prior work experience in Fresh Produce and Fresh Perishable category is mandatory
• PIC (Level 3) certificate
• HACCP Certificate
• ISO 22000 GMP

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Required Experience:

IC