QA Lead - Digital Channels Omnichannel Banking

Dautom; Sharjah Emirate; Sur place; AED 250 000 - 450 000; Plein temps

Résumé du poste

Dautom seeks an experienced QA Lead for its Arabic-speaking customers to drive quality across internet banking, mobile apps and omnichannel services.

You will lead end-to-end QA delivery, oversee API and integration testing, and mentor digital test teams to ensure seamless user experiences across web and mobile platforms.

Qualifications

• 7–9 years of QA experience in digital banking, mobile apps or e-commerce.
• 3+ years in leading or managing digital test execution teams.
• Proven experience with omnichannel customer journeys.

Responsabilités

• Lead end-to-end QA delivery for Internet Banking, Mobile Banking, and Digital Portals.
• Validate omnichannel customer journeys across web, mobile and digital touchpoints.
• Oversee testing of customer communication platforms, self-service portals, and digital service channels.
• Manage validation of Call Center/IVR systems, Chatbots, SMS gateways, and other automated customer service channels.
• Ensure robust integration testing across e-Channels middleware, APIs, and digital authentication platforms.

Description du poste

Hiring: QA Lead - Digital Channels Omnichannel Banking (Arabic Speakers)

Notice Period: Immediate to maximum 30 days

We are looking for an experienced QA Lead – Digital Channels to drive quality assurance across customer-facing digital banking platforms and omnichannel services.

Key Responsibilities:

• Lead end-to-end QA delivery for Internet Banking, Mobile Banking, and Digital Portals Validate omnichannel customer journeys, ensuring seamless user experience across web, mobile, and digital touchpoints
• Oversee testing of customer communication platforms, self-service portals, and digital service channels
• Manage validation of Call Center/IVR systems, Chatbots, SMS gateways, and other automated customer service channels
• Ensure robust integration testing across e-Channels middleware, APIs, and digital authentication platforms

Experience Required:

• 7–9 years of experience in Digital Banking, Mobile Application, or E-Commerce QA Minimum 3+ years leading or managing digital test execution teams
• Strong experience in customer-facing digital platforms and omnichannel applications

Interested candidates may share their updated CV at [e-mail] with the subject line QA Lead – Digital Channels.