Project Manager

Point. Your Marketing Investment Partner; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a dynamic Project Manager to lead a multi-disciplinary team in delivering exceptional marketing solutions. This role involves consulting, planning, and executing projects on time and within budget, ensuring maximum customer satisfaction. You'll engage directly with clients and partners, focusing on operational excellence and revenue growth. With a strong emphasis on customer loyalty and satisfaction, this position is ideal for someone with a passion for project management and a drive to achieve outstanding results. If you're ready to take your career to the next level in a vibrant marketing environment, this opportunity is for you.

Qualifications

• 3+ years of experience in a similar role within a marketing environment.
• Diploma or certification in a related field is preferred.

Responsibilities

• Lead a multi-disciplinary team through project life cycles.
• Deliver operational excellence and improve customer satisfaction.

Skills

Project Management

Budgeting

Customer Engagement

Operational Excellence

Risk Management

Education

Grade 12

Diploma in related field

Job description

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements.

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPI’s):

• Customer Lifetime Value (CLV)
• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT)
• Delivery on-time & In Full (OTIF)
• Organic Revenue Growth & Profitability

Key Performance Areas (KPA’s):

• Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
• Market Research (Innovation Initiatives)
• Risk Management & Compliance (Awareness & Mitigation)
• Client Retention (Relationships & Opportunity Generation)

Qualification Requirements:

• Grade 12
• Diploma and/or certification in related field

Work Experience:

• 3+ years’ experience in a similar role and/or industry
• Preference given to an existing Point Group employee.