Program/Project Engineer - Super User Professional

American President Lines; Dubai; On-site; AED 90,000 - 140,000; Full time

Job summary

CEVA Logistics is seeking a Program/Project Engineer - Super User Professional to join the WMS Centre of Excellence. You will lead and support WMS implementations, testing, and post-deployment activities across CEVA sites, working with cross-functional teams including IT, operations, and customers. Strong operational knowledge of WMS and testing expertise are essential.

The role requires onsite presence at client sites, up to 15% travel, and ability to collaborate to continuous improvement.

Qualifications

• Proven operational knowledge of Warehouse Management Systems (WMS) used within CEVA Logistics.
• Understanding of EDI concepts and their business meaning.
• Experience in leading and supporting software testing processes.
• Strong communication and collaboration skills across cross-functional teams.
• Ability to travel up to 15% domestically and internationally.

Responsibilities

• Provides functional/operational support and feedback on WMS questions from users.
• Gives feedback on assessments from customer engagements regarding WMS product descriptions.
• Provides on-site presence for WMS implementations, especially during first-time site rollouts.
• Supports projects and consults on WMS setup (clusters, putaway rules, pack configuration, routing, zoning, data loads).
• Performs system testing to professional quality standards for WMS products, including tests and UAT.
• Maintains relationships with customers and key users for day-to-day tasks.
• Provides logistics and systems consultancy for operations teams on system use and capabilities.
• Responds to unfamiliar situations and defines corrective actions with WMS CoE.
• Evaluates change requests or product enhancements within the cluster.
• Provides training for engineers and key-users within the cluster.
• Provides feedback to the WMS CoE on progress and best practices.

Job description

Program/Project Engineer - Super User Professional

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?

Job purpose:

The Super User plays a critical role within the WMS Centre of Excellence (CoE), ensuring the successful delivery and support of WMS solutions across CEVA’s operational landscape. This role is pivotal in enabling the CoE to provide cost-effective, scalable, and high-performing warehouse management systems that support both new business bids and ongoing frontline operations.

The Super User leads and contributes to project activities including solution testing, implementation, and post-deployment support, ensuring alignment with business requirements. Success in this role requires a strong blend of technical acumen, operational insight, and hands-on implementation experience to drive continuous improvement and operational excellence. Super User will work closely with warehouse operation team, ZDS team, BPE team, IT team and customers.

Responsibilities:

• Provides functional/operational support and feedback on questions from the users regarding WMS.
• Provides functional/operational feedback on assessments from customer engagement regarding WMS product description.
• Provides on-site presence for implementations of WMS products as appropriate, especially when sites implement the product for the first time.
• Support projects and is capable to consult on set-up of WMS (Clustering, putaway rules, pack configuration, routing, zoning, data loads)
• Provides support in the cluster on Tests and UAT with product releases or patches. Is capable to conduct system testing, to professional quality standards, for WMS Products.
• Maintain appropriate working relationships with all customers/key users within the cluster as part of the day to day execution of tasks.
• Provide logistics and systems consultancy for operations teams in relation to appropriate system use and operational responsibility and capabilities.
• Responds to unfamiliar, undefined, unexpected, or unstable situations and define corrective actions with WMS CoE.
• Evaluates, follows up and coordinates possible change request or product enhancements within the cluster.
• Provides training for engineers and Key-users within the cluster.
• Provides feedback in general to the WMS CoE on progress, best practices and daily business updates related to WMS products

Education and Experience:

• Bachelor's degree in Supply Chain, Engineering, or a related field.
• 1+ years of experience in warehouse operations and practical operational experience in logistics with WMS systems

Specialist Knowledge & Skills

• Proven ability of comprehensive operational knowledge of WMS systems used within CEVA Logistics.
• Understands and able to explain EDI's and meaning of it.
• Proven in- depth business knowledge of the CEVA way of working.
• Proven competence of supporting and leading software testing processes.
• Proven ability to communicate within own organization and with external customers.
• Able to host and facilitate warehouse visits for potential new customers in-external and able to explain WMS processes
• Excellent communication and collaboration skills, to work effectively with cross-functional teams.
• Ability to work independently and as part of a team to make decisions in a fast-paced environment.
• Ability to travel up to 15% of the time, both domestically and internationally

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.