Program Manager

Mastek; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions provider in Dubai seeks an experienced Senior Program Manager to oversee Salesforce CRM and care management programs. The ideal candidate will drive execution of strategic healthcare initiatives, ensuring project delivery aligns with industry regulations and standards. Exceptional communication and negotiation skills are essential to navigate complex integrations and manage diverse teams effectively.

Qualifications

• Strong expertise in managing healthcare and CRM transformation initiatives.
• Proven ability to oversee integration with EHR/HIS and compliance with HIPAA/GDPR.
• Experience in leading Salesforce Health Cloud/CRM implementations.

Responsibilities

• Lead delivery of Salesforce Health Cloud/CRM programs.
• Oversee integration with EHR/HIS and ensure compliance.
• Provide executive reporting and facilitate stakeholder meetings.

Skills

Enterprise program delivery

Communication skills

Negotiation skills

Job description

About the Role

Job Title – Senior Program Manager – Salesforce CRM & Time Care Management Programs

Location: UAE (Onsite/Hybrid as required)

We are seeking a seasoned Senior Program Manager to drive the successful execution of strategic initiatives across two critical domains:

1. Salesforce CRM Implementation – leading the modernization of our Contact Center journey.
2. Care Management Programs – overseeing programs aimed at enhancing chronic care management for our patient population. The ideal candidate will bring strong expertise in enterprise program delivery, exceptional communication and negotiation skills, and a proven ability to manage complex healthcare and CRM transformation initiatives.

Key Responsibilities

• Lead delivery of Salesforce Health Cloud/CRM programs across payer, provider, and hospital clients. Govern care management, patient engagement, referral workflows, and contact centre optimization.
• Oversee integration with EHR/HIS, claims systems, and FHIR/HL7 APIs, ensuring compliance with HIPAA/GDPR. Manage budgets, risks, dependencies, and vendor teams while aligning to Agile, DevOps, and Salesforce release cycles.
• Provide executive reporting and ensure scalable, secure, and compliant implementations. Proactively resolve conflicts, negotiate priorities, and align multiple teams (IT, clinical, operations) toward common objectives in tight timelines balancing customer and internal Mastek priorities.
• Facilitate steering committees, working groups, and stakeholder meetings with clear agendas, actionable outcomes, and effective follow-through.
• Ensure programs are delivered on time, within budget, and to agreed quality standards, maintaining a relentless focus on results