Product (Technical) Associate

Circles.Life; United Arab Emirates; On-site; AED 80,000 - 120,000; Full time

Job summary

Circles.Life is seeking a Product Technical Associate to support the launch of their digital telco brand in the MENA region. This role involves serving as a key technical interface, resolving issues, and ensuring successful platform integrations while driving implementation excellence.

The ideal candidate will have over 5 years of experience in technical roles within telecom or consumer digital platforms, with strong communication skills and the ability to manage stakeholder relationships effectively.

Qualifications

• 5+ years of experience in technical roles within telecom or digital platforms.
• Proven ability to manage technical stakeholder relationships.
• Strong understanding of service-level governance.
• Familiarity with telco systems or network APIs is an advantage.

Responsibilities

• Serve as the first point of contact for technical matters.
• Participate in onboarding sessions for API integration.
• Respond to technical inquiries from partners.
• Monitor key platform KPIs and report on service levels.
• Engage with customers to gather feedback.

Skills

Technical customer success

Solutions engineering

Product integration

Analytical mindset

Communication skills

Tools

SQL

Dashboard tools

Job description

We are looking for a hands‑on and technically astute Product Technical Associate to support the seamless launch and continuous expansion of our new digital telco brand in the MENA region. The successful candidate serves as a key technical interface between Circles platform and local telco partners, ensuring seamless integrations, resolving technical issues, and localizing global product features to deliver exceptional customer experiences. You will play a central role in driving implementation excellence, maintaining platform performance and supporting roadmap execution in close collaboration with internal and external stakeholders.

What You’ll Be Responsible For

• Serve as the first point of contact for all technical matters with senior stakeholders from customer or partner organizations, and lead the provision of responsive and effective technical support.
• Participate in onboarding sessions with partner teams to ensure seamless API integration, system setup, and alignment of technical configurations with Circles platform standards.
• Respond to technical inquiries and operational issues from partners, troubleshoot directly, and elevate complex matters to appropriate internal teams to ensure timely resolution.
• Monitor key platform KPIs, identify trends, deviations, and opportunities for improvement across SLAs, SLOs, and SLIs.
• Manage and report against technical service levels agreed with partner organizations, ensuring proactive tracking and timely resolution of any issues.
• Participate in customer discussions and negotiations, particularly those involving technical aspects, in coordination with the Commercial team.
• Maintain accountability for technical project scope, budget, resource planning, and procurement activities, coordinate internal timelines and ensure timely hardware or infrastructure delivery when applicable.
• Collaborate closely with internal stakeholders and external vendors to align technical activities with project schedules and go‑to‑market plans.
• Engage with customers and partners to gather feedback, capture learnings, and develop internal best practices; contribute to the creation of technical documentation and customer‑facing content.
• Support roadmap planning discussions and align with the Circles SaaS Platform team and Circles Digital Advisory, supporting services to prioritize localization of global features and address market‑specific needs.

What We’re Looking For

• 5+ years of experience in technical customer success, solutions engineering, or product integration roles within telecom, consumer SaaS, or digital platform environments.
• Proven ability to manage technical stakeholder relationships and support the implementation of complex platform integrations.
• Strong understanding of service‑level governance and performance reporting frameworks.
• Familiarity with telco systems (BSS/OSS), network APIs, or experience working with customer experience orchestration platforms – an advantage.
• Strong analytical mindset with working knowledge of SQL or dashboard tools.
• Prior exposure to startup environments or experience within the MENA B2C telco or digital consumer sector – desirable.
• Demonstrated project management experience.
• Excellent communication and problem‑solving skills with a proactive and collaborative mindset.