Product Technical Associate

Circles; Dubai; On-site; AED 335,000 - 580,000; Full time

Job summary

Circles is seeking a hands-on Product (Technical) Associate to support the launch and expansion of its digital telco brand in the MENA region. You will be a key technical interface between Circles’ platform and local telco partners, ensuring seamless integrations and localizing features for exceptional customer experiences.

You will drive implementation excellence, maintain platform performance, and collaborate with internal and external stakeholders to execute the roadmap.

Qualifications

• 5+ years in technical customer success, solutions engineering, or product integration in telecom or SaaS.
• Proven ability to manage technical stakeholder relationships and complex integrations.
• Strong service-level governance and performance reporting familiarity.
• Experience with telco systems (BSS/OSS) and network APIs is a plus.
• Analytical mindset with SQL/dashboard skills.
• Startup exposure or MENA telco/digital consumer experience desirable.
• Excellent communication and collaborative problem-solving skills.

Responsibilities

• Be the primary technical contact for stakeholders; provide responsive support.
• Onboard partners and integrate APIs; align configurations.
• Troubleshoot issues and escalate to internal teams as needed.
• Monitor platform KPIs and identify trends affecting SLAs/SLIs.
• Govern technical service levels and ensure timely issue resolution.
• Support commercial discussions on technical aspects with the Commercial team.
• Manage project scope, budget, resources; coordinate hardware/infrastructure delivery.
• Coordinate with internal and external stakeholders on timelines.
• Collect feedback and develop internal best practices; document tech content.
• Assist roadmap planning with SaaS Platform and DASS teams; prioritize localization.

Skills

Technical stakeholder management

Solution engineering

Product integration

SQL

Dashboard tools

telecom and SaaS domain knowledge

Tools

BSS/OSS

Network APIs

CX orchestration platforms

Job description

Job Description:

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About The Role

We are looking for a hands-on and technically astute Product (Technical) Associate to support the seamless launch and continuous expansion of our new digital telco brand in the MENA region. The successful candidate serves as a key technical interface between Circles’ platform and local telco partners, ensuring seamless integrations, resolving technical issues, and localizing global product features to deliver exceptional customer experiences.

You will play a central role in driving implementation excellence, maintaining platform performance, and supporting roadmap execution in close collaboration with internal and external stakeholders.

What You’ll Be Responsible For

• Technical stakeholder engagement: Serve as the first point of contact for all technical matters with senior stakeholders from customer or partner organizations. Lead the provision of responsive and effective technical support.
• Partner onboarding & integration: Participate in onboarding sessions with partner teams to ensure seamless API integration, system setup, and alignment of technical configurations with Circles’ platform standards
• Issue resolution & escalation management: Respond to technical inquiries and operational issues from partners. Troubleshoot directly and elevate complex matters to appropriate internal teams to ensure timely resolution
• Performance monitoring: Monitor key platform KPIs. Identify trends, deviations, or opportunities for improvement across SLAs, SLOs, and SLIs
• SLA & technical governance: Manage and report against technical service levels agreed with partner organizations, and ensure proactive tracking and timely resolution of any issues
• Commercial support: Participate in customer discussions and negotiations, particularly those involving technical aspects, in coordination with the Commercial team
• Project delivery & resource management: Maintain accountability for technical project scope, budget, resource planning, and procurement activities; coordinate internal timelines and ensure timely hardware or infrastructure delivery when applicable
• Cross-functional coordination and collaboration: Collaborate closely with internal stakeholders and external vendors to align technical activities with project schedules and go-to-market plans
• Feedback & documentation: Engage with customers and partners to gather feedback, capture learnings, and develop internal best practices. Contribute to the creation of technical documentation and customer-facing content
• Roadmap Planning: Support roadmap planning discussions and align with the Circles SaaS Platform team and Circles Digital Advisory & Support Services (“DASS”) team to prioritize localization of global features and address market-specific needs

What We’re Looking For

• 5+ years of experience in technical customer success, solutions engineering, or product integration roles within telecom, consumer SaaS, or digital platform environments
• Proven ability to manage technical stakeholder relationships and support the implementation of complex platform integrations
• Strong understanding of service-level governance and performance reporting frameworks
• Familiarity with telco systems (i.e., BSS/OSS), network APIs, or experience working with customer experience orchestration platforms is an advantage
• Strong analytical mindset with working knowledge of SQL or dashboard tools
• Prior exposure to startup environments or experience within the MENA B2C telco or digital consumer sector is desirable and demonstrated project management experience
• Excellent communication and problem-solving skills with a proactive and collaborative mindset

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

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