Product Support Engineer — IT Troubleshooter (Dubai)

Careers International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An IT support company in Dubai seeks a skilled Product Support Engineer to deliver technical support for various IT products. The role involves troubleshooting hardware and software issues, assisting customers with installations, and collaborating with engineering teams. Ideal candidates should have a Bachelor's in Computer Science, 2+ years of experience in technical support, and strong communication skills. This position offers a collaborative work environment with opportunities for continuous learning.

Qualifications

• Minimum of 2 years of experience as a Product Support Engineer or similar role.
• Proven experience with troubleshooting and resolving IT system issues.
• Strong knowledge of operating systems and networking concepts.

Responsibilities

• Deliver first-level and second-level technical support for IT products.
• Assist customers with installation and configuration of IT products.
• Work with engineering and product teams to resolve recurring issues.

Skills

Troubleshooting and resolving technical issues

Customer service and communication

Proficiency with IT support tools

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Jira

Job description

An IT support company in Dubai seeks a skilled Product Support Engineer to deliver technical support for various IT products. The role involves troubleshooting hardware and software issues, assisting customers with installations, and collaborating with engineering teams. Ideal candidates should have a Bachelor's in Computer Science, 2+ years of experience in technical support, and strong communication skills. This position offers a collaborative work environment with opportunities for continuous learning.