Product Support Engineer

NADIA Recruitment & Management Consultants; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

Our client, a multinational manufacturing company based in Jebel Ali Dubai, is seeking a Product Support Engineer who will be the regional link between customers, distributors, and manufacturing in Europe and Asia, reporting to Product Support Supervisor.

You will provide technical and customer support across the Middle East and Africa, on-site and remotely, handle warranty claims, liaise with factories, and prepare reports.

Qualifications

• 5–10 years of experience in heavy equipment, industrial equipment, or truck industry.
• Strong knowledge of mechanical, electrical, hydraulic, and pneumatic systems.
• Bachelor's degree in Mechanical Engineering or related field.
• Excellent spoken and written English skills.
• French language ability is a significant advantage.
• Willingness and ability to travel regionally and internationally.
• Passport allowing visa-free or visa-on-arrival access to most MEA countries and Europe.
• Strong organizational skills to manage multiple tasks.
• Customer-focused mindset with commercial awareness.
• Proven ability to build and maintain relationships with colleagues, partners, and customers.
• Hands-on technical work experience when required.
• Proficient in Microsoft Office.
• Experience with CRM systems is an advantage.
• UAE driving license.

Responsibilities

• Provide technical support to customers and distributors across the Middle East and Africa, remotely and on-site when required.
• Assess, register, analyze, and resolve warranty claims from the region.
• Liaise with factories regarding service and warranty matters.
• Investigate field issues and prepare technical reports with findings and recommendations.
• Prepare service and repair quotations as required.
• Coordinate servicing activities with approved service partners.
• Oversee service and maintenance contracts, ensuring compliance with standards.
• Develop and maintain service and warranty policies and documentation.
• Coordinate and manage field rework campaigns effectively.
• Provide parts-related technical support to Parts Coordinators, assisting with identification and issue resolution.
• Support and facilitate technical training, working with factory training personnel when necessary.
• Assist with equipment handover and commissioning for new deliveries.
• Support driver education initiatives.
• Provide structured product development feedback to support current and future product improvements.

Skills

Heavy equipment

Electrical systems

Hydraulics

Pneumatics

Mechanical engineering

Documentation

Microsoft Office

CRM systems

English communication

French language

Travel readiness

Driving license

Education

Bachelors in Mechanical Engineering

Tools

CRM systems

Microsoft Office

Job description

Job Summary:

Our client, a multinational manufacturing company based in Jebel Ali Dubai is looking for a Product Support Engineer. This position plays a key role in regional customer support and acts as a vital link between customers, distributors, and manufacturing facilities in Europe and Asia. As part of a small and dynamic regional team, you will report directly to the Product Support Supervisor and take ownership of a wide range of technical and customer-focused responsibilities.

Key Responsibilities:

• ProvidetechnicalsupporttocustomersanddistributorsacrosstheMiddleEastandAfrica,bothremotelyandon-sitewhenrequired.
• Assess,register,analyse,andresolvewarrantyclaimsfromtheregion.
• Liaisewithfactoriesregardingserviceandwarrantymatters.
• Investigatefieldissuesandpreparetechnicalreportswithfindingsandrecommendations.
• Prepareserviceandrepairquotationsasrequired.
• Coordinateservicingactivitieswithapprovedservicepartners.
• Overseeserviceandmaintenancecontracts,ensuringcompliancewithstandards.
• Developandmaintainserviceandwarrantypoliciesanddocumentation.
• Coordinateandmanagefieldreworkcampaignseffectively.
• Provideparts-relatedtechnicalsupporttoPartsCoordinators,assistingwithidentificationand issue resolution.
• Supportandfacilitatetechnicaltraining,workingwithfactorytrainingpersonnelwhennecessary.
• Assistwithequipmenthandoverandcommissioningfornewdeliveries.
• Supportdrivereducationinitiatives.
• Providestructuredproductdevelopmentfeedbacktosupportcurrentandfutureproductimprovements.

Requirements:

• 5–10years’experienceintheheavyequipment,industrialequipment,ortruckindustry.
• Strongtechnicalknowledgeofmechanical,electrical,hydraulic,andpneumaticsystems.
• Highereducationqualification,preferablyinMechanicalEngineeringorarelatedfield.
• ExcellentspokenandwrittenEnglishcommunicationskills.
• AbilitytocommunicatebothwrittenandverballyinFrenchisasignificantadvantage.
• Willingnessandabilitytotravelregularlywithintheregionandinternationally.
• Passportallowingvisa-freeorvisa-on-arrivalaccesstomostMEAcountriesandEurope.
• Strongorganisationalskillswiththeabilitytoprioritiseandmanagemultipletasks.
• Commerciallyawarewithacustomer-focusedmindset.
• Provenabilitytobuildandmaintainstrongrelationshipswithcolleagues,partners,andcustomers
• Comfortableperforminghands-ontechnicalworkwhenrequired.
• ProficientinMicrosoftOfficeapplications.
• ExperiencewithCRMsystemsisanadvantage.
• UAEDrivinglicence.