Product Support Representative - Engine Parts

Al Masaood Power; Dubai; On-site; AED 167,000 - 391,000; Full time

Job summary

Al Masaood Power in Dubai is seeking an experienced Technical Sales professional to grow and sustain strategic accounts in the power and engine sector. You will handle technical inquiries, coordinate with engineering teams, and drive service sales by maintaining strong customer relationships.

The role focuses on preparing quotations, expanding the service pipeline, negotiating service and framework agreements with fleet owners, and ensuring timely payments while reporting progress to the Service

Qualifications

• Minimum of 5 years’ experience in Technical Sales.
• Bachelor’s degree in mechanical engineering or equivalent.
• Technical background selling Engine/Parts (MTU/Volvo Penta).
• Customer service experience.

Responsibilities

• Handle technical inquiries from customers and coordinate with experts for clarification.
• Ensure timely service delivery to customers.
• Prepare quotations and tender documents for key customers.
• Build and maximize the service sales pipeline to meet targets.
• Promote and finalize service and framework agreements with fleet owners and key customers.
• Conduct sales planning and pursue profitable customers.
• Monitor payments and ensure on-time collection per terms.
• Conduct regular meetings with clients and report to Service Manager.
• Maintain feedback minutes from customer meetings.
• Provide market insights to maintain competitive advantage.

Skills

Communication skills

English

Arabic

Computer skills

Analytical skills

Negotiation

Education

Bachelor's degree in Mechanical Engineering

Job description

Job Scope

To help division meet revenue targets by building, maintaining, and growing strong relationships with new and existing key accounts and customers.

Core Responsibilities

• Deal with technical inquiries from customers to colleagues whether in the capacity of your own knowledge or by assisting experts in providing clarification.
• Ensure and follow-up on the service delivery to customers in a timely manner.
• Follow up and supervise the preparation of quotations/tender documents submitted to key customers.
• Building and maximizing the service sales pipeline in order to meet or exceed the targets.
• Promoting and completing service and framework agreement with fleet owners and key customers.
• Conduct sales planning and drive actions to target profitable customers.
• Follow on due payments and ensure that the money is received on time or before due date in compliance with the agreed payment terms.
• Conduct regular meetings with clients with regard to prospective business opportunities and submit reports to Service Manager.
• Maintain minutes of feedback received from customer meetings.
• Using customer details, service records and regular customer visits feedback to be analyzed for further approaching by offering the due services and inspections.
• Prepare regular reports on progress and forecasts required by management regarding customer performance.
• Motivate team members that benefit the customer service and overall department performance.
• Providing ideas for management to improve performance and sales
• Statutory duty to take care of the Health & Safety of themselves and others that may be affected by their actions or omissions at work.
• Accountable for implementing applicable quality, environmental, health and safety programs in their area of responsibility
• Acumen of market intelligence, competitor analysis and provide suggestions to maintain and sustain a competitive advantage.
• To trace the due product campaigns, new imported units and commissioned products, report of due activities to be reported on weekly basis.
• To achieve an individual service sale - in which deals with the customer is initiated and performed by the Product Support representative – to meet the monthly target of service sales in which must be related to the Product Support representative daily activities, documented and reported on regular basis.
• Any other duties assigned by the management

Education and Qualifications

• Minimum of 5 years’ experience in Technical Sales
• Bachelor’s degree in mechanical Engineer or equivalent
• Technical background experience in selling Engine/Parts (MTU / Volvo Penta)
• Customer Service Experience

Competencies and Skills

• Good Communication skills in English (required), Arabic (is a plus)
• Computer & typing skills
• Analytical & presentation skills
• Negotiating Skills