Product Manager: Customer Experience & Emerging Stores

Amazon UAE; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

Q-Express Documents Transport seeks an experienced Product Manager to enhance Amazon Customer Service's Customer Experience Improvement and Emerging Stores in Dubai. The role focuses on identifying friction points, developing strategic product roadmaps, and delivering technology-driven improvements that reduce customer effort across journeys.

The ideal candidate will analyze friction data, translate insights into initiatives, and collaborate with engineering, analytics, and business stakeholders

Qualifications

• Experience in product management with focus on customer experience and journey improvements.
• Ability to analyze customer friction data and translate insights into roadmaps.
• Strong cross-functional collaboration with tech, ops, and business stakeholders.

Responsibilities

• Develop product strategies to improve customer experience across Emerging Stores.
• Own and drive the roadmap for customer experience initiatives.
• Analyze friction data to identify recurring issues and prioritize improvements.
• Coordinate with product, tech, and operations teams to implement solutions.
• Monitor delivery progress and ensure initiatives drive measurable customer improvements.

Skills

Product management

Data analysis

Stakeholder management

Strategic thinking

User journey

Team collaboration

Job description

Q-Express Documents Transport seeks an experienced Product Manager to enhance Amazon Customer Service's Customer Experience Improvement and Emerging Stores in Dubai. The role focuses on identifying friction points, developing strategic product roadmaps, and delivering technology-driven improvements that reduce customer effort across journeys.

The ideal candidate will analyze friction data, translate insights into initiatives, and collaborate with engineering, analytics, and business stakeholders