Process Trainer - German Speaker

Cairo929; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Cairo929 is seeking a Training Specialist to lead and enhance agent training programs across delivery channels. You will manage classroom sessions, design materials, and coach learners to achieve performance targets.

You will collaborate with Operations and Instructional Design to ensure content is up-to-date, measure training effectiveness, and support a smooth transition from training to production, aligning with business goals.

Qualifications

• Proven experience in training methodologies and soft skills communication, critical thinking, time management, and team building.
• Strong verbal and written communication with the ability to coach learners.
• Proficiency with Microsoft Office and learning tools.

Responsibilities

• Oversee daily functional direction of agents in training and monitor progress.
• Deliver training using effective presentation and facilitation skills.
• Prepare and deliver training materials through classroom sessions and demonstrations.
• Be accountable for achieving individual training performance metrics.
• Collaborate with Operations to transition agents from training to production.
• Stay updated on product knowledge for each account through calls and meetings.
• Ensure consistent communication with managers, peers, and clients.
• Assist Instructional Design in creating materials for various delivery methods.
• Measure training effectiveness and enhance resources based on feedback.
• Suggest curriculum modifications based on feedback and training needs analysis.
• Engage in continuous learning about changes in products, services, and procedures.

Skills

Training expertise

Communication

Technical proficiency

Multi-tasking

Self-motivation

Tools

Microsoft Office

Job description

We collaborate with forward-thinking executives worldwide to future-proof their businesses and exceed customer expectations

Role and Key Responsibilities

Classroom Management

Oversee the daily functional direction of agents in the training program monitor student progress provide coaching and developmental feedback and offer readiness recommendations

Training Delivery

Utilize effective presentation and facilitation skills incorporating creative training techniques and adult accelerated learning methods using various delivery modalities

Material Preparation

Prepare and deliver training materials through classroom sessions hands‑on demonstrations and supportive activities

Performance Metrics

Be accountable for achieving individual training performance metrics

Transition Support

Collaborate with Operations to ensure a smooth transition of agents from training to the production environment ensuring competency levels meet business needs

Product Knowledge Maintenance

Stay updated on relevant product knowledge for each account by taking calls attending client and cross‑functional meetings and performing side‑by‑side observations

Communication

Ensure consistent and effective communication with managers peers and other resource groups including informal daily interactions with clients

Instructional Design Support

Assist the Instructional Design team in creating and developing training materials for various instructional delivery methods including computer‑based training interactive classroom training and written job aids

Training Effectiveness

Measure the effectiveness of training programs through feedback methods such as focus groups interviews and surveys and enhance training resources and programs based on evaluation results

Curriculum Recommendations

Suggest curriculum modifications to the Training Manager Supervisor based on internal customer feedback and or Training Needs Analysis

Continuous Learning

Engage in a continuous learning culture by staying informed on change management product and service releases policies processes and procedures

Key Skills and Knowledge

Training Expertise: Proven experience in training methodologies and soft skills communication critical thinking time management team building etc.
Communication: Strong written and verbal communication skills.
Technical Proficiency: Proficient in Microsoft Office.
Multi‑tasking: Demonstrated ability to multi‑task, prioritize, and meet deadlines.
Self‑Motivation: A self‑starter with a sense of urgency who works well under pressure.