Corporate Excellence Manager — Process Improvement & ISO

Dubai Chamber of Commerce and Industry; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Dubai Chamber of Commerce and Industry is seeking a professional to implement the Business Process Management system across the organization, drive process reengineering and maintain ISO certifications, aligning with Dubai Government strategic objectives.

You will lead service and operations improvements, support corporate performance management initiatives, and contribute to DGEP award preparations, with a strong focus on compliance and documentation.

Qualifications

• 4-5 years of progressive experience in corporate performance management and BPR.
• Knowledge of quality management systems and related disciplines.
• Proficiency in EFQM or DGEP frameworks and cross-functional collaboration.
• Arabic and English proficiency required.

Responsibilities

• Implement BPMS and drive process improvements across the organization.
• Support ISO IMS, QHSE and related audits with evidence and corrective actions.
• Contribute to corporate performance management and DGEP award preparations.
• Develop process documentation, flowcharts and implementation procedures.
• Ensure adherence to Dubai Chambers policies and standard operating procedures.
• Collaborate with departments to align initiatives with government strategies.

Skills

Business Process Management

Business Process Reengineering

Strategic & Corporate Performance

Quality Management

Organizational Awareness

Internal Audit

Consulting & Advising

Education

Bachelor's degree in Industrial Engineering, Business Administration or related field

ISO 9001 Auditor certification

ISO 22301 Auditor certification

Tools

EFQM Model

DGEP familiarity

DQA familiarity

SKEA familiarity

Job description

Dubai Chamber of Commerce and Industry is seeking a professional to implement the Business Process Management system across the organization, drive process reengineering and maintain ISO certifications, aligning with Dubai Government strategic objectives.

You will lead service and operations improvements, support corporate performance management initiatives, and contribute to DGEP award preparations, with a strong focus on compliance and documentation.