Associate Manager Corporate Excellence

Dubai Chamber of Commerce and Industry; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Dubai Chamber of Commerce and Industry is seeking a professional to implement the Business Process Management system across the organization, drive process reengineering and maintain ISO certifications, aligning with Dubai Government strategic objectives.

You will lead service and operations improvements, support corporate performance management initiatives, and contribute to DGEP award preparations, with a strong focus on compliance and documentation.

Qualifications

• 4-5 years of progressive experience in corporate performance management and BPR.
• Knowledge of quality management systems and related disciplines.
• Proficiency in EFQM or DGEP frameworks and cross-functional collaboration.
• Arabic and English proficiency required.

Responsibilities

• Implement BPMS and drive process improvements across the organization.
• Support ISO IMS, QHSE and related audits with evidence and corrective actions.
• Contribute to corporate performance management and DGEP award preparations.
• Develop process documentation, flowcharts and implementation procedures.
• Ensure adherence to Dubai Chambers policies and standard operating procedures.
• Collaborate with departments to align initiatives with government strategies.

Skills

Business Process Management

Business Process Reengineering

Strategic & Corporate Performance

Quality Management

Organizational Awareness

Internal Audit

Consulting & Advising

Education

Bachelor's degree in Industrial Engineering, Business Administration or related field

ISO 9001 Auditor certification

ISO 22301 Auditor certification

Tools

EFQM Model

DGEP familiarity

DQA familiarity

SKEA familiarity

Job description

Job Purpose

To implement the Business Process Management system across Dubai Chambers and execute business process reengineering and improvement initiatives and to support in implementing excellence awards the corporate performance management framework and organizational development OD and to align the organization and key business initiatives to the Chamber s and Dubai Government s strategic objectives and guidelines

Key Accountabilities

Services and Operations Improvement

Facilitate service and operation model development opportunities for the continuous improvement of departmental services systems policies processes and practices considering international leading practices to improve productivity and operational efficiency as per the 360 Dubai Model for service improvements

Develop the annual service improvement plan monitor execution and implementation and share a report each quarter

Support the development of the Department s services to meet business requirements

Quality Management System ISO Certifications

Support in maintaining the ISO IMS QHSE certification and required documentation

Support the Internal QMS Audit function including selecting the internal audit team training internal auditors planning the annual internal and external audits in accordance with ISO 9001 requirements leading and conducting internal and external QMS audits communicating audit reports and findings to all departments supporting departments in setting corrective actions when needed and following up on the closure of all non-conformities in collaboration with the internal and external audit teams and the Excellence Ambassadors

Support departments in maintaining and acquiring new ISO certificates such as QHSE Innovation Governance and Business Continuity by ensuring compliance with regulatory requirements and relevant procedures and controls across departments to fulfil ISO standards

Manage and close all AFIs and corrective actions resulting from ISO audits

Support ISO activities at all levels to ensure the availability of corporate performance management system processes and results at all stages

Maintain document control and coding for all organizational documents as per ISO standard requirements

Business Process Management

Support the business process management function including process mapping and improving existing processes supporting departments in developing new processes and other related activities

Facilitate process workflow modeling to collaborate on process improvements automation capabilities and clearly defined end-to-end use cases

Review information and trends to ensure that process outputs achieve the desired results and that services meet agreed service levels

Conduct maturity assessments against process activities to highlight areas of improvement or concern

Provide critical input to support the development of the Department s systems policies processes and procedures to meet business requirements

Ensure compliance with all Dubai Chambers policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Corporate Performance Management

Support the full-cycle implementation of SLAs Service Level Agreements benchmarking with government bodies and participation in local and international award-giving bodies

Create a framework for periodic reporting and for identifying areas of improvement in operational performance parameters

Follow up on corrective actions related to SLAs and ensure SLAs are modified and updated when needed

Dubai Government Excellence Programs DGEP

Support Dubai Chambers in DGEP award preparations including self-assessment improvement plans supporting departments based on leading practices and DGEP requirements and submission of results

Follow up on corrective actions and develop a quarterly report to top management and the steering committee

Competencies

• Business Process Management
• Business Process Reengineering
• Strategic amp Corporate Performance Management
• Quality Management
• Organizational Awareness
• Internal Audit
• Consulting amp Advising

Qualification & Experience

Minimum Qualification

Bachelor s degree in Industrial Engineering, Business Administration or another relevant field. Certified Internal ISO 9001 Auditor is preferable. Certified Internal ISO 22301 Auditor is preferable.

Minimum Experience and Skills

4 5 years of progressive experience. Established knowledge of various aspects of corporate performance management, business process reengineering, quality management systems, etc. Knowledge of diverse business processes in a wide range of industries. Ability to develop and design documents including training manuals, process outlines, flowcharts and implementation procedures. Strong project management and analytical skills. Ability to influence different levels within the organization. Industry experience in a similar role is preferable. Good knowledge of the EFQM Business Excellence Model or similar models used in the UAE, e.g. DGEP, DQA, SKEA. Proficiency in both Arabic and English.