Process Excellence & Automation Specialist

DU UAE; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

DU UAE is seeking a Process Management and Automation Specialist (Emirati Hire Only) in the United Arab Emirates to lead process excellence initiatives across assigned business verticals. You will document, model, and manage process improvements, applying Lean Six Sigma and exploring Robotic Process Automation where applicable.

Fluent English, strong communication, and cross-functional collaboration are essential.

Qualifications

• Bachelor's degree requirement as stated.
• 3–5 years of experience in process development and management.
• Experience in telecommunication industry domain or relevant field is required.
• General consulting skills: facilitation, workshops preparation, requirements capture.

Responsibilities

• Create and maintain all relevant documentations, project plans, status of tasks within the specified stream of work and provide reports to team management as required.
• Undertake revisions of established process models / Architecture / methodologies half yearly, perform revisions / modifications / updates as required.
• Learn and Apply Lean Six Sigma concepts, tools to identify issues / bottlenecks in the processes, identify root causes and provide recommendations to eliminate them to achieve continuous process improvements along assigned business verticals.
• Manage an assigned business vertical to build awareness of process excellence and in the use of Lean Six Sigma methodology.
• Facilitate cross functional process review projects and communicate progress appropriately to the management.
• Facilitate and work with the process owners in the definition, documentation, measurement, analysis, improvement and control of business processes.
• Work with the operational teams in Driving and delivering process heat maps that will help the organization to focus on Process Re-Engineering Projects with quantifiable business benefits in order to identify and execute Continuous Process Improvement Initiatives across the company.
• Act as an advocate of Continuous Process Improvement throughout the company. This includes initiating Robotic Process Automation where applicable.

Skills

Communication skills

Planning skills

English proficiency

Arabic (preferable)

Writing skills

Business-IT intersection

Project management

Education

Bachelor of Science degree in business, computer science or engineering or related fields

Job description

DU UAE is seeking a Process Management and Automation Specialist (Emirati Hire Only) in the United Arab Emirates to lead process excellence initiatives across assigned business verticals. You will document, model, and manage process improvements, applying Lean Six Sigma and exploring Robotic Process Automation where applicable.

Fluent English, strong communication, and cross-functional collaboration are essential.