PRO Administrator (UAE National)

COYA; Dubai; On-site; AED 56,000 - 89,000; Full time

Benefits offered by this job

Full training and induction

Fun workplace and work-life balance

Family meals twice a day

Paid holidays per UAE Labor Law

Pension

Discounts at UAE restaurants

Job summary

COYA Dubai is seeking an experienced PRO Administrator (UAE National) to oversee immigration-related processes for staff. You will act as the main liaison with the external PRO, manage visa timelines, renewals, registrations, and respond to employee queries, while maintaining accurate HR records.

The ideal candidate will have 1–2 years of PRO experience in the UAE, strong knowledge of labor law, excellent communication, and discretion.

Qualifications

• Proven experience as a PRO Administrator in the UAE (1–2 years).
• Strong understanding of UAE labor law and immigration processes.
• Experience coordinating with an external PRO provider is an advantage.
• Excellent communication and interpersonal skills with employees.
• Good written and spoken English.
• Strong organizational and time management abilities.
• Valid UAE driving license is preferred.
• High attention to detail and confidentiality.

Responsibilities

• Serve as main liaison between COYA employees and the external PRO for immigration matters.
• Coordinate documents updates, renewals, and immigration timelines with staff.
• Arrange visa applications, renewals, cancellations, work permits, and registrations through the UAE PRO.
• Answer employee queries related to immigration status.
• Track applications, approvals, and expiry dates to ensure timely follow-ups.
• Maintain accurate employee records, trackers and HR files.
• Stay updated on UAE labor laws and immigration policy changes.

Skills

Communication skills

UAE labor law

Immigration processes

English proficiency

Time management

Job description

COYA is a luxury lifestyle group celebrating Latin American culture through exceptional Peruvian cuisine, innovative cocktails, music, art and unforgettable experiences.

With venues in London, Mayfair and City of London, Monte Carlo, Barcelona and Marbella, and across the Middle East. COYA continues to grow, we are always looking for passionate hospitality professionals who want to build an international career.

We are seeking an experienced PRO Administrator (UAE National) to join COYA Dubai.

An ideal PRO Administrator will:

• Act as the main point of contact between COYA employees and the external PRO company for all immigration-related matters.
• Coordinate with employees regarding document updates, renewals, and immigration timelines.
• Coordinate new visa applications, renewals, cancellations, work permits and registrations through our external PRO in UAE.
• Respond to employee queries related to immigration status.
• Track immigration applications, approvals, and expiry dates, ensuring timelines are followed up accurately.
• Maintain accurate employee records, trackers, and HR files.
• Stay up to date on any changes in UAE labor laws, immigration policies, and regulatory updates for coordination and compliance purposes.

Requirements:

• Proven experience as a PRO Administrator role in the UAE, minimum of 1 - 2 years.
• Strong understanding of UAE labor law and immigration processes.
• Experience coordinating with an external PRO provider is an advantage.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with employees.
• Good written and spoken English.
• Strong organizational and time management abilities.
• Valid UAE driving license is preferred.
• High attention to detail and ability to handle confidential information.

We take care of our people by providing:

• Full training and induction.
• A fun workplace and great work-life balance.
• Family meals twice a day.
• Paid holidays as per UAE Labor Law.
• Pension
• Great discounts at some of UAE best restaurants.