PRO Administrator

COYA; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Full training

Competitive salary

Great work-life balance

Family meals twice a day

Paid holidays

Pension

Restaurant discounts

Job summary

COYA Dubai is seeking an experienced PRO Administrator (UAE National) to manage immigration-related tasks and liaise with our external PRO provider. You will coordinate visa applications, renewals, and registrations while maintaining accurate employee records and staying compliant with UAE labor laws.

The role requires strong communication, organisational skills, and discretion. A UAE driving license is preferred, and the company offers full training and a competitive salary in a vibrant luxury

Qualifications

• Proven experience in a PRO Administrator role in the UAE (1–2 years preferred).
• Strong understanding of UAE labor law and immigration processes.
• Experience coordinating with an external PRO provider is a plus.

Responsibilities

• Serve as the primary contact between COYA employees and the external PRO for immigration matters.
• Coordinate document updates, renewals, and immigration timelines with staff.
• Handle new visa applications, renewals, cancellations, work permits, and registrations through the external PRO in the UAE.
• Respond to employee queries regarding immigration status.
• Track applications, approvals, and expiry dates to ensure timely follow-up.

Skills

UAE PRO administration

UAE labor law

Communication skills

Time management

Attention to detail

Confidentiality

Driving license

Job description

COYA is a luxury lifestyle group celebrating Latin American culture through exceptional Peruvian cuisine, innovative cocktails, music, art and unforgettable experiences.

With venues in London, Mayfair and City of London, Monte Carlo, Barcelona and Marbella, and across the Middle East. COYA continues to grow, we are always looking for passionate hospitality professionals who want to build an international career.

We are seeking an experienced PRO Administrator (UAE National) to join COYA Dubai.

An ideal PRO Administrator will:

• Act as the main point of contact between COYA employees and the external PRO company for all immigration-related matters.
• Coordinate with employees regarding document updates, renewals, and immigration timelines.
• Coordinate new visa applications, renewals, cancellations, work permits and registrations through our external PRO in UAE.
• Respond to employee queries related to immigration status.
• Track immigration applications, approvals, and expiry dates, ensuring timelines are followed up accurately.
• Maintain accurate employee records, trackers, and HR files.
• Stay up to date on any changes in UAE labor laws, immigration policies, and regulatory updates for coordination and compliance purposes.

Requirements:

• Proven experience as a PRO Administrator role in the UAE, minimum of 1 - 2 years.
• Strong understanding of UAE labor law and immigration processes.
• Experience coordinating with an external PRO provider is an advantage.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with employees.
• Good written and spoken English.
• Strong organizational and time management abilities.
• Valid UAE driving license is preferred.
• High attention to detail and ability to handle confidential information.

We take care of our people by providing:

• Full training and induction.
• A competitive salary.
• A fun workplace and great work-life balance.
• Family meals twice a day.
• Paid holidays as per UAE Labor Law.
• Pension Great discounts at some of UAE best restaurants.