Priority Banking Customer Support Specialist

Emirates Islamic; Dubai; On-site; AED 50,000 - 84,000; Full time

Job summary

Emirates Islamic in Dubai seeks a Customer Service Associate for Priority Banking to provide end-to-end service to Priority Banking clients. You will support Relationship Managers by handling queries, requests and processing, ensuring priority service at Priority Centers.

You will address complaints, aim for First Contact Resolution, follow up through resolution, and ensure customers hold at least 5 products while adhering to bank policies.

Qualifications

• High School or Bachelor degree.
• Relevant experience in customer service roles.

Responsibilities

• Provide end to end customer service to Priority Banking customers as per bank TATs.
• Assist Relationship Managers by owning servicing requirements and processing activities.
• Ensure Priority Centers service is prioritized for customers and requests.
• Address complaints and provide First Contact Resolution where possible.
• Follow up until the customer complaint is resolved and escalate when needed.
• Follow up with customers post-resolution to ensure a positive experience.
• Adhere to policies and procedures to safeguard bank interests.
• Report any discrepancies to management.
• Cross-sell to Priority Banking customers and ensure each has 5 products.

Skills

Customer service

Communication

Education

High School or Bachelor degree

Job description

Emirates Islamic in Dubai seeks a Customer Service Associate for Priority Banking to provide end-to-end service to Priority Banking clients. You will support Relationship Managers by handling queries, requests and processing, ensuring priority service at Priority Centers.

You will address complaints, aim for First Contact Resolution, follow up through resolution, and ensure customers hold at least 5 products while adhering to bank policies.